Data as of Aug 25, 2026 · Based on 3,181,687 AI responses across 10,525 prompts · See how Parse measures this
Charles is an AI-powered conversational commerce platform that enables businesses to collect subscribers, qualify leads, book appointments, and automate customer service across WhatsApp, Instagram, Facebook Messenger, and Webchat. It helps brands drive sales, recover abandoned carts, and manage campaigns through personalized, GDPR-compliant chat interactions.
Sources
getapp.com shapes more of what AI says about charles than any other source, at 20% of its citations.
hello-charles.com · livingetc.com · seatandstone.com · textyess.com
The market map
Engineering Design and Simulation Tools →Excerpts where charles appeared in the AI's answer

charles: A European leader in conversational commerce that combines WhatsApp/SMS with chat, automation, and human handover.

charles : An all-in-one conversational commerce suite designed for consumer brands. It explicitly includes automated chat routing capabilities paired with a built-in human handover interface