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BrandsHiver

How AI describes Hiver

Data as of Aug 25, 2026 · Based on 3,181,687 AI responses across 10,525 prompts · See how Parse measures this

Hiver logoHiverhiverhq.com

Hiver is an agent-centric omnichannel customer service platform. It unifies customer inquiries from multiple channels into a single interface for support teams. The platform is designed to help agents respond quickly and deliver better service across channels.

Parse Score

89.4

#2 of 47 in Shared Inbox Helpdesk Software

Strength76
Reach72
Authority70

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How AI talks about Hiver

Shared team inbox management

Tone of voice

77% of how AI describes Hiver reads positive.

Words AI uses

AI reaches for simple · gmail-native · best when it describes Hiver.

Rivals

Front is the brand AI weighs against Hiver most.

Sources

hiverhq.com shapes more of what AI says about Hiver than any other source, at 23% of its citations.

techradar.com · reddit.com · youtube.com · suitefiles.com

AI questions where Hiver appears

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The market map

Shared Inbox Helpdesk Software →
10%20%50%Category leadersSpecialistsIn the mixLong tailNamed in more AI answers →Appears earlier in the answer →HiverHelp ScoutFrontMissiveFreshworksAlphabetZohoHubSpotMicrosoftGmeliusZendeskDragKeepingHelpSpot

Where AI ranks Hiver

Shared Inbox Helpdesk Software#2
#16
#91
  • Affordable helpdesk and ticketing#19
Front logoFront

  • Excerpts where Hiver appeared in the AI's answer

    Google AI Mode · excerpt
    Hiver — Best for Google Workspace/Gmail teams. Instead of forcing your team to log into a brand-new dashboard, Hiver layers a full shared inbox, assignments, status tracking, and SLA metrics directly inside your existing Gmail interface.
    Google AI Mode · excerpt
    Hiver (Best for Google Workspace users): Hiver acts natively within Gmail, turning your familiar email interface into a shared inbox tool.