Data as of Aug 16, 2026 · Based on 3,131,739 AI responses across 10,525 prompts · See how Parse measures this
RemotePC HelpDesk is an on-demand remote support solution by IDrive that enables IT help desks, MSPs, and enterprises to remotely access and control customers' computers and mobile devices for fast issue resolution. It supports ad-hoc and scheduled sessions, screen sharing, multi-monitor support, secure connections (TLS 1.2 and AES 256-bit encryption), and optional two-factor authentication, and runs across Windows, macOS, and mobile devices. It integrates with major ticketing systems such as Freshdesk, Freshservice, Jira, and Zendesk, and is priced from around $99.50 per year with a 7-day free trial.
Sources
remotepc.com shapes more of what AI says about RemotePC HelpDesk than any other source, at 44% of its citations.
freshworks.com · zendesk.com · zdnet.com
The market map
Remote Desktop and Support Software →Where AI ranks RemotePC HelpDesk
Excerpts where RemotePC HelpDesk appeared in the AI's answer

RemotePC HelpDesk : Provides dedicated ticketing integrations (available on Zendesk and Freshdesk marketplaces) to trigger remote access from the active ticket view.

RemotePC HelpDesk — supports Freshdesk and Freshservice, with sessions created directly from tickets.