Spiceworks Cloud Help Desk

spiceworks.com

Spiceworks Cloud Help Desk AI visibility

Parse Score

23.1

#16 in IT Helpdesk and IDP Platforms

Strength

17.9Poor

How well you compete

Reach

40.2Average

How broadly AI mentions you

Authority

9.5Bad

How often AI cites you

Parse Score

23.1

#16 in IT Helpdesk and IDP Platforms

Strength

17.9Poor

How well you compete

Reach

40.2Average

How broadly AI mentions you

Authority

9.5Bad

How often AI cites you

Part of Spiceworks — scores on this page reflect mentions of Spiceworks Cloud Help Desk only.

Brand performance

How Spiceworks Cloud Help Desk's AI visibility has changed over time

Top peers

Brands AI most often recommends alongside Spiceworks Cloud Help Desk

Brand	Parse Score	Shared Niches
ServiceNow	75.1	2
Zendesk	81.8	2
Freshservice	60.1	2

Top prompts

Questions people ask AI where Spiceworks Cloud Help Desk appears in the last 30 days

Prompt	Prompt visibility
What is the best IT helpdesk and ticketing system that is free or very cheap for a small IT department of 2-3 people?	25.0
I need a better way to track IT support tickets. Is a full-featured IT service management tool too complex for a small IT support team?	5.0
What is the best help desk software?	0

Top cited domains

Domain	Citations	Prompts
desk365.io 9 Best Free Ticketing Systems for SMBs in 2026	25	3
freshworks.com 10 Free Ticketing Systems in 2025 \| Freshdesk - Freshworks	14	4
zendesk.com 11 best free help desk ticketing systems + free trials of 2026 - Zendesk	14	3

Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk

Strength

Reach

Authority

Strength

Reach

Authority

Brand performance

Strength vs peers over time

Top peers

Top prompts

Top cited domains

Strength vs peers over time