Data as of Aug 25, 2026 · Based on 3,181,687 AI responses across 10,525 prompts · See how Parse measures this
SQM Group provides an automated QA and customer experience analytics solution that predicts customer satisfaction for every interaction with up to 95% accuracy. Its mySQM™ Auto QA tool, powered by proprietary GenAI, monitors 100% of contacts across all channels and benchmarks performance against over 500 leading call centers.
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Sources
salemsolutions.com shapes more of what AI says about SQM Group than any other source, at 100% of its citations.
Excerpts where SQM Group appeared in the AI's answer

SQM Group – Specializes in customer and employee experience research for call centers, drawing a direct line between first-call resolution (FCR), agent satisfaction, and reducing burnout-driven turnover.

SQM Group: Specializes in measuring and improving First Call Resolution (FCR) and employee satisfaction (ESAT)