What does AI recommend for on-call and incident management software?

Incident.io has established itself as the primary influence in incident management, currently securing the #1 position in the niche. PagerDuty remains a highly contested alternative, maintaining a mention rate within two percentage points of the top-ranked leader.

Which on-call and incident management software brands appear most in AI answers?

Across 1,896 AI responses, PagerDuty is mentioned most, named in 55% of them, followed by Atlassian (52%) and Incident.io (49%).

How does Parse rank these brands?

Parse measures each brand's mention rate — the share of answers naming it — across 1,896 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.

How does a brand enter this ranking?

Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.

Best on-call and incident management software, according to AI

Data as of Aug 25, 2026 · Based on 1,896 AI responses · See how Parse measures this

On-Call and Incident Management Software

224 brands

ParseChatGPT + Google AI

Parse

https://parse.gl

Measured across ChatGPT & Google AI

Best On-Call and Incident Management Software, According to ChatGPT & Google AI | Parse

#	Brand	What AI says	Mention rate
1	PagerDutyThe enterprise standard for complex scheduling, multi-layer rotations, and broad integrations.	The enterprise standard for complex scheduling, multi-layer rotations, and broad integrations.	55%
2	Atlassian		52%
3	Incident.ioSlack-native platform automating on-call assignments and incident response workflows.	Slack-native platform automating on-call assignments and incident response workflows.	49%
4	RootlyAutomation-first platform with robust Slack-native incident response and on-call features.	Automation-first platform with robust Slack-native incident response and on-call features.	49%
5	GrafanaObservability suite providing incident response via integrated observability-first alert routing.	Observability suite providing incident response via integrated observability-first alert routing.	38%
6	Squadcast		31%
7	Zenduty		29%
8	BetterStackUnified monitoring and on-call alerting with a clean, startup-friendly dashboard interface.	Unified monitoring and on-call alerting with a clean, startup-friendly dashboard interface.	27%
9	AlertOps		21%
10	xMatters		19%
11	Spike		15%
12	ilert		14%
13	Hyperping		13%
14	OnPage		11%
15	DatadogObservability platform that correlates metrics and logs directly into incident context.	Observability platform that correlates metrics and logs directly into incident context.	10%
16	FireHydrantReliability-focused tool mapping service dependencies while managing the incident lifecycle.	Reliability-focused tool mapping service dependencies while managing the incident lifecycle.	10%
17	SIGNL4		9%
18	TaskCall		8%
19	PagerTree		8%
20	Salesforce		7%
21	Cisco		6%
22	ServiceNow		6%
23	Microsoft		6%
24	All Quiet		6%
25	Connecteam		5%
26	Upstat		3%
27	HeyOnCall		3%
28	Amazon		3%
29	Zendesk		3%
30	Prometheus		3%
31	Swifteq		2%
32	Alphabet		2%
33	GoAlert		2%
34	Xurrent		2%
35	Sling		1%
36	MyShyft		1%
37	Dynatrace		1%
38	New Relic		1%
39	Dialpad		1%
40	OneUptime		<1%
41	Pagerly		<1%
42	Oncall		<1%
43	RunFrame		<1%
44	Freshworks		<1%
45	GigRadar		<1%
46	Everhour		<1%
47	SolarWinds		<1%
48	Palo Alto Networks		<1%
49	Confluence		<1%
50	Harness		<1%
51	On-Call Optimizer		<1%
52	Securonix		<1%
53	Elastic		<1%
54	OnCallManager		<1%
55	Gladly		<1%
56	Siit		<1%
57	Hypercare		<1%
58	GitHub		<1%
59	Lucidchart		<1%
60	DERDACK		<1%
61	Instatus		<1%
62	Linear		<1%
63	Better Stacks		<1%
64	SquadCast		<1%
65	Tines		<1%
66	Torq		<1%
67	RunbookAI		<1%
68	IncidentRelay		<1%
69	BigPanda		<1%
70	Medium		<1%
71	On-Call Scheduler		<1%
72	Atlassian Confluence AI		<1%
73	Marbot		<1%
74	ComplyAssistant		<1%
75	Notion		<1%
76	Everbridge		<1%
77	Homebase		<1%
78	Celayix		<1%
79	Swimlane		<1%
80	Tracefox		<1%
81	Zoom		<1%
82	Lethain		<1%
83	Cortex		<1%
84	Simplycast		<1%
85	Virtoso Software		<1%
86	IBM		<1%
87	Archer Integrated Risk Management		<1%
88	When I Work		<1%
89	Censinet		<1%
90	OpsKnight		<1%
91	ConvergePoint		<1%
92	DrDroid		<1%
93	QliqSOFT		<1%
94	Sentry		<1%
95	Tracekit		<1%
96	Wikipedia		<1%
97	Spike		<1%
98	The Bottleneck		<1%
99	Resolver		<1%
100	Logz.io		<1%