Data as of Aug 25, 2026 · Based on 1,324 AI responses · See how Parse measures this
Cloud Communications APIs and VoIP
Parse
https://parse.gl
| # | Brand | What AI says | Mention rate |
|---|---|---|---|
| 1 | Frequently cited as the most cost-effective SMS API alternative to | 45% | |
| 2 | Now leading the niche as a reliable, developer-friendly communications platform. | 44% | |
| 3 | A strong global CPaaS with multi-channel OTP and Southeast Asia focus. | 40% | |
| 4 | Remains the gold standard for developer experience, despite higher costs at scale. | 39% | |
| 5 | A developer-first platform noted for performance, control, and lower latency. | 34% | |
| 6 | 31% | ||
| 7 | An omnichannel platform with a strong presence in the APAC region. | 28% | |
| 8 | Top choice for small business VoIP, praised for smooth onboarding and support. | 16% | |
| 9 | 15% | ||
| 10 | 14% | ||
| 11 | 14% | ||
| 12 | 14% | ||
| 13 | A comprehensive VoIP system with strong failover features and scalable onboarding. | 11% | |
| 14 | 8% | ||
| 15 | 7% | ||
| 16 | 6% | ||
| 17 | 6% | ||
| 18 | 5% | ||
| 19 | 5% | ||
| 20 | 4% | ||
| 21 | 4% | ||
| 22 | 4% | ||
| 23 | 4% | ||
| 24 | 4% | ||
| 25 | 3% |
Who wins on each AI
The same market, seen by two models.
Sources AI cited
prelude.so is the page AI reaches for most here, cited in 36% of analyzed answers.
Dropped from #1 to #3 overall between Oct and Mar, facing stiffer competition.
Rose from rank #6 in Oct to #2 in Mar, particularly for OTP.
Fell from rank #3 to #6 between Oct and Mar in overall mention share.
Emerged in November and now consistently dominates prompts for onboarding and reliability.
Vonage has become the leading brand in AI recommendations for cloud communications APIs and business VoIP. Meanwhile, a new class of business-focused VoIP providers like Nextiva and RingCentral has aggressively entered the conversation, challenging the long-standing dominance of developer-first platforms.
Across 1,324 AI responses, Plivo is mentioned most, named in 45% of them, followed by Vonage (44%) and Infobip (40%).
Parse measures each brand's mention rate — the share of answers naming it — across 1,324 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.
Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.
Twilio has consistently been cited by AI as the "gold standard" for developer experience since late 2025. However, since December, responses increasingly mention
Plivo and
Telnyx as strong, cost-effective alternatives, highlighting a shift towards price and performance considerations.
Best SMS/voice API for developer experience at scale?
Twilio has consistently been cited by AI as the "gold standard" for developer experience since late 2025. However, since December, responses increasingly mention
Plivo and
Telnyx as strong, cost-effective alternatives, highlighting a shift towards price and performance considerations.
Plivo has been the most consistent recommendation for this prompt since October 2025, often framed as the cheapest alternative. Over time, especially from December onwards, and gained prominence as strong options with good regional routing and pricing for Southeast Asia.
The market map
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