Data as of Aug 25, 2026 · Based on 1,253 AI responses · See how Parse measures this
HIPAA-Compliant VoIP & Video Platforms
Parse
https://parse.gl
RingCentral leads, named in 59% of answers, ahead of at 47% and at 42%.
| # | Brand | What AI says | Mention rate |
|---|---|---|---|
| 1 | The top-ranked, all-around choice for VoIP, BAA support, and e-discovery. | 59% | |
| 2 | A leading alternative, frequently cited for unified communications and secure recording. | 47% | |
| 3 | 42% | ||
| 4 | Frequently recommended for its AI-powered features and strong encryption. | 37% | |
| 5 | 30% | ||
| 6 | An enterprise-grade platform consistently cited for robust security and compliance. | 28% | |
| 7 | 26% | ||
| 8 | 22% | ||
| 9 | A niche leader, purpose-built for healthcare workflows and HIPAA compliance. | 17% | |
| 10 | A rapidly rising option known for its secure, mobile-first app. | 17% | |
| 11 | 15% | ||
| 12 | Frequently named as a necessary add-on for e-discovery and voice archiving. | 13% | |
| 13 | 13% | ||
| 14 | Gaining mentions for simple, browser-based telehealth video conferencing. | 12% | |
| 15 | 11% | ||
| 16 | 8% | ||
| 17 | 8% | ||
| 18 | 8% | ||
| 19 | 7% | ||
| 20 | 7% | ||
| 21 | 6% | ||
| 22 | 6% | ||
| 23 | 5% | ||
| 24 | 5% | ||
| 25 | 4% |
Who wins on each AI
The same market, seen by two models.
Sources AI cited
ringcentral.com is the page AI reaches for most here, cited in 36% of analyzed answers.
“Framed as an inherently HIPAA-compliant solution.” → “Described as a compliant platform that requires proper configuration and a signed BAA.”
Slipped from rank #5 to #6 between Nov 2025 and Mar 2026.
Fell from rank #9 to #11 between Nov 2025 and Mar 2026.
Jumped from rank #26 to #9 between Nov 2025 and Mar 2026.
Rose from rank #40 to #15 between Nov 2025 and Mar 2026.
| Brand | ChatGPT Search | Google AI Mode | Comparison |
|---|---|---|---|
| 69% | 61% | ||
| 53% | 28% | ||
| 22% | 48% | ||
| 40% | 44% | ||
| 40% | 18% |
The two models disagree most about Microsoft (ChatGPT #8, Google #21) and Vonage (ChatGPT #20, Google #9).
Across 1,253 AI responses, RingCentral is mentioned most, named in 59% of them, followed by Nextiva (47%) and Zoom (42%).
Parse measures each brand's mention rate — the share of answers naming it — across 1,253 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.
Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.
AI responses consistently name a core group of leaders, including RingCentral,
Nextiva, and
Dialpad, as willing to sign a BAA. Over the observed period, responses have increasingly incorporated more specialized, healthcare-native providers like
RingRX and mobile-focused options like , providing more tailored recommendations.
AI responses consistently name a core group of leaders, including RingCentral,
Nextiva, and
Dialpad, as willing to sign a BAA. Over the observed period, responses have increasingly incorporated more specialized, healthcare-native providers like and mobile-focused options like , providing more tailored recommendations.
RingCentral is the dominant recommendation for e-discovery and exportable logs. Over time, AI models began to make a crucial distinction, explaining that while VoIP providers offer logs, robust e-discovery often requires dedicated third-party archiving tools like or .
Brands mentioned
Brands mentioned
RingCentral is the dominant recommendation for e-discovery and exportable logs. Over time, AI models began to make a crucial distinction, explaining that while VoIP providers offer logs, robust e-discovery often requires dedicated third-party archiving tools like
Smarsh or
Global Relay.
The market map