We are migrating our helpdesk from email-only to an omnichannel ticketing system.

Focus brand|

eWebinar

Total mentions

135

Unique brands

Avg brands/response

3.8

Top domain

vivantio.com

Top brand

Zendesk

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Prompt visibility

Prompt visibility score combining mention rate and average position - 0-100 scale.

Top brand - Visibility score

Zendesk56.3%

Freshdesk35.4%

Facebook12.5%

Responses

Counts only on free plans

Total responses

Total mentions

135

Total citations

565

Related prompts

Other prompts with similar intent

We are migrating our customer support from a shared inbox to a ticketing system with SLAs.We need a simple help desk or ticketing system to manage customer support requests from email.What's the best helpdesk ticketing app for our team?We use a ticketing system. Who offers an AI triage bot that routes tickets to the right department?We use a major helpdesk software. Who offers a chatbot that can resolve tickets by reading our knowledge base within that helpdesk?We use a customer support helpdesk. Who offers a translation plugin to auto-translate tickets in real-time?

Response details

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Citation breakdowns

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Total mentions

135

Unique brands

Avg brands/response

3.8

Top domain

vivantio.com

Top brand

Zendesk

Unlock full data

Full brand & citation dataResponse trends over timeTrack your brand's ranking

Prompt visibility

Prompt visibility score combining mention rate and average position - 0-100 scale.

Top brand - Visibility score

Zendesk56.3%

Freshdesk35.4%

Facebook12.5%

Responses

Counts only on free plans

Total responses

Total mentions

135

Total citations

565

Related prompts

Other prompts with similar intent

Top brand - Mention rate

Zendesk62.5%

Freshdesk62.5%

Slack37.5%

Kustomer25.0%

Facebook12.5%

Top brand - Avg. position

Facebook1.0

Zendesk1.1

Freshdesk2.1

Kustomer2.5

Slack4.3

Top cited URLs

vivantio.com

3.9%

desk365.io

3.2%

supportbench.com

3.0%

happyfox.com

2.8%

helpdesk.com

2.7%