What software supports video adjusting, allowing an adjuster to direct a customer's phone camera remotely?

Yes. The category you’re looking for is usually called remote visual inspection, video adjusting, or visual assistance for insurance claims. These platforms let an adjuster see a customer’s smartphone camera and guide what the customer points at, often with arrows/annotations, freeze-frame, photos, recording, and sometimes remote camera controls.

Strong options

SightCall is probably the closest match to what you described. Its insurance platform specifically supports adjusters conducting remote assessments, with live video, AR tools, freeze-frame, zoom, photo markup, geolocation, and evidence capture.

VSight is another particularly interesting option. It explicitly describes an adjuster sending the policyholder a link, seeing the phone camera in real time, and using AR annotations to direct the inspection—without requiring the policyholder to install an app.

Zoho Lens is worth considering if you want something less enterprise-heavy. It allows an agent to view a customer's smartphone camera live and guide them with annotations; Zoho specifically lists insurance as a use case.

One important distinction: “remote control” can mean two different things. Most modern systems don't literally take control of the customer's phone. Instead, the customer grants camera access and the adjuster can direct the view, point/annotate, zoom, freeze the image, and sometimes trigger camera functions remotely. SightCall's insurance material, for example, describes remote zoom, remote photos, flashlight activation, and other camera controls.

If you're looking for this specifically for property/casualty claims, I would narrow the shortlist to SightCall, VSight, Blitzz, and Symbility/ClaimXperience. If you tell me whether you're looking for home/property claims, auto claims, workers' comp, or general field adjusting, I can compare the best 3–5 options on price, app requirement, remote camera control, Xactimate/Guidewire integration, recording, geolocation, and API capabilities.

Software that enables an adjuster or remote expert to guide a customer's smartphone camera in real time is known as Remote Visual Support (RVS) or Visual Assistance Software . These platforms let an adjuster send a secure text/email link that opens directly in the customer’s mobile browser (no app download required), allowing the adjuster to see the damage, draw augmented reality (AR) annotations on the screen, toggle the flashlight, zoom in, and capture timestamped, geotagged photos.

Top software platforms supporting this functionality include:

• SightCall (SightCall Insurance Solutions ): Widely considered an enterprise standard in the insurance industry. It features two-way live video, AR pointers, remote flash/zoom control, and deep integration with major claims management and CRM systems.
• Blitzz (Blitzz Remote Video Inspections ): A prominent all-in-one platform built for insurance-grade property, auto, and commercial claims. It offers zero-download browser access for the policyholder, live pointer/AR guidance, and automated report generation.
• VSight (VSight Visual Assistance ): Provides app-free, browser-based remote video inspection with interactive AR tools, high-resolution image capturing, and session recording specifically tailored for triage and remote assessments.
• Viewabo (Viewabo ): Focuses heavily on seamless, app-free customer connection via a simple link sent over SMS, enabling real-time visual collaboration, screen/video control, and annotations.
• ClaimXperience (by Verisk/Xactimate): Part of the broader Xactimate ecosystem frequently used by property adjusters, incorporating tools for virtual collaboration and digital media sharing alongside standard estimating workflows.
• Zoho Lens (Zoho Lens ): A more accessible, budget-friendly remote assistance software that allows agents/adjusters to stream, point, draw, and guide customer mobile cameras remotely.

Are you looking for a solution that integrates with a specific claims estimating system like Xactimate , or do you need a standalone tool focusing on zero-app-download accessibility for customers?

Yes. What you’re describing is generally called remote visual assistance, virtual claims inspection, or video adjusting. The adjuster doesn't literally take control of the customer's camera; instead, the customer grants camera access and the adjuster can see the live feed, direct where the phone is pointed, annotate/freeze the image, and capture evidence.

For insurance claims, these are some of the strongest options:

If your key requirement is "I send the customer a link and see/direct their camera"

I'd put VSight Remote, Blitzz, and SightCall at the top of the list. VSight is particularly close to your description: the customer opens a link in a mobile browser, the adjuster sees the camera feed, and the adjuster can use live AR annotations to direct what the customer captures.

If you're already using Cotality/Symbility, Cotality Engage is especially worth investigating because it was built specifically around remote property-claim inspections.

One important distinction: Truepic is excellent for verified photo/video evidence and fraud prevention, but it's more focused on guided evidence capture than on a live adjuster directing the customer's camera.

If you tell me whether you're looking for this for auto claims, homeowners/property claims, or commercial claims, I can narrow it to the 3 best products and compare pricing, app/no-app experience, Xactimate/Guidewire/Symbility integration, and whether the adjuster can control zoom/flashlight/freeze-frame.

Software that allows a remote claims adjuster or support specialist to direct a customer's phone camera, zoom in, drop live augmented reality (AR) markers, and capture compliant evidence is known as Visual Remote Assistance or Remote Video Inspection (RVI) software.

The customer typically does not need to download a dedicated app; instead, the adjuster texts or emails a secure link that opens directly in the phone’s mobile browser.

Top software platforms supporting this capability include:

• SightCall — One of the industry standards for insurance and enterprise claims. It allows adjusters to stream live video, drop AR pointers on the customer’s screen, freeze frames, zoom remotely, and capture geotagged, timestamped evidence.
• Blitzz — Widely used for insurance claims and remote property inspections. It features zero-download browser access, live HD video streaming, AR annotations, and automated report generation tied directly to core CRM/claims tools.
• ClaimXperience (by Verisk) — Frequently integrated into standard property-adjusting workflows, allowing virtual inspection scheduling and interactive video collaboration with policyholders.
• 360Globalnet (D.A.V.E.) — Offers a digitally assisted visit experience with live streaming collaboration, guiding customers through remote site assessments in real time.
• LogMeIn Rescue Live Lens — A browser-based visual support tool allowing agents to view and direct a customer's mobile camera without requiring an app installation.
• Virtually OnSite (VOS) — Provides mobile browser-based live camera sharing where remote staff can guide the framing, zoom, and capture screenshots or recordings during a walkthrough.

If you are looking to integrate this for a specific use case, tell me:

• Are you looking for property, auto, or general field service claims?
• Do you need it to integrate with a specific CRM (like Salesforce or Xactimate)?

I can help narrow down the best platform fit.

Software that allows a remote expert or adjuster to direct a customer's phone camera in real time falls under the category of Remote Visual Assistance (RVA) or Remote Video Inspection (RVI) software. These platforms enable the adjuster to send a secure link via SMS or email, allowing the customer to stream their mobile camera without downloading an app . The adjuster can then remotely zoom, toggle the flashlight, take high-resolution screenshots, and use augmented reality (AR) pointers or annotations on the live video feed.

Top software platforms supporting this capability include:

• Blitzz : Widely used in the insurance and claims sectors, it combines zero-download browser access, AR annotations, live HD video streaming, and automated geotagged/timestamped evidence capture directly tied to claim files.
• SightCall : An enterprise-grade visual support platform featuring remote camera controls (zoom, flashlight toggle), live measurement tools, and robust integration workflows suited for high-volume virtual adjusting.
• ClaimXperience (Verisk / Xactimate) : Tailored specifically for the insurance industry, it allows adjusters to collaborate with policyholders via digital media, live video capture, and documentation sharing.
• TechSee : Known for its visual AI and computer vision capabilities, allowing remote guides to interact seamlessly with a customer's live environment through augmented reality.
• Zoho Lens : A lightweight and cost-effective remote visual assistance tool that lets adjusters view and guide a customer's smartphone camera using AR markers and pointers.
• Help Lightning : Features "merged reality" technology, blending the video feeds of the customer and adjuster so the adjuster can place hand gestures and visual guidance directly onto the customer's physical space.

If you are looking to integrate this into a specific workflow, let me know:

• Are you looking for a solution tailored specifically for insurance claims , or general field/tech support?
• Do you need it to integrate with specific CRMs or estimating tools like Salesforce or Xactimate?

Yes. The software category you're describing is usually called remote visual assistance, video adjusting, or virtual claims inspection. The adjuster sends the customer a link, the customer grants camera access, and the adjuster can see the live phone camera and guide what the customer points it at.

Strong options for insurance adjusting

VSight is particularly close to what you described: its insurance product specifically allows the adjuster to see the policyholder's smartphone camera, guide the capture with AR annotations, and document time-stamped/geotagged evidence. The customer can join through a mobile browser without installing an app.

Blitzz is another strong insurance-oriented option. Its current materials specifically describe an insurance remote-visual platform for adjusters to see, annotate, and document damage through a policyholder's smartphone.

Zoho Lens has an especially clear feature match: the adjuster can see the live camera stream, communicate with the customer, add AR information, capture snapshots, and freeze the incoming video for closer examination.

One important distinction

If by "direct the customer's phone camera remotely" you mean tell the customer where to point it, several of these do that.

If you mean actually remotely control the phone's camera—for example, the adjuster clicks zoom, changes the camera, turns on the flashlight, or moves the camera without the customer doing anything—that is a more specialized capability. Most insurance video-adjusting platforms do not take control of the customer's phone; they provide a live feed plus tools for the adjuster to direct the customer.

If you're looking for this specifically for auto claims, property claims, or workers' comp, I can narrow it down to the 3–5 best products and compare pricing, Xactimate/Guidewire integration, app-vs-browser, recording, photo capture, and actual remote camera controls.

Software that allows a remote expert or insurance adjuster to direct a customer’s smartphone camera live is known as Remote Visual Assistance or Visual Engagement Software.

Instead of forcing the customer to download a bulky app, the best modern solutions are browser-based: the adjuster sends an SMS or email link, the customer clicks it, and a secure live video session begins instantly . During the call, the adjuster can remotely control features like the customer's flashlight, zoom in on damage, drop augmented reality (AR) annotations/pointers onto the live screen, and capture high-resolution timestamped photos.

Top software platforms providing this functionality include:

• SightCall : Widely used by major insurance carriers and enterprise field services. SightCall VISION enables live video streams, remote flashlight/camera toggling, and AR pointer guidance directly integrated into claims flows.
• Blitzz : A popular remote inspection platform built explicitly for insurance and auto claims triage . It features zero-download browser access, live-pointer AR annotations, and automated photo documentation that links back to claim files.
• Zoho Lens : Designed for remote visual support and property/equipment claims . It allows adjusters to connect instantly, use 2D/3D spatial AR cues on the customer's live feed, and record sessions for auditing.
• Viewabo : Lets support agents and adjusters connect via a simple text link to view and direct a customer's mobile camera stream for quick diagnosis without forcing an app install.
• ConnectWise ScreenConnect : Offers robust remote camera sharing features that let support staff hook into end-user mobile browser cameras with one click to troubleshoot or inspect physical assets.

If you're looking to integrate this into a specific workflow, let me know:

• Are you looking for a solution that integrates with Xactimate or another specific claims management system?
• Do you need no-download (browser-based) access for the customers?

The type of software you're describing is generally called remote visual assistance, video adjusting, or virtual claims inspection software. These platforms allow an insurance adjuster to:

• Send the customer a secure SMS or email link.
• View the customer's smartphone camera in real time (usually without requiring an app).
• Verbally guide the customer to point the camera at damage.
• Capture photos and screenshots from the live feed.
• Annotate the video (draw arrows, circles, highlights).
• Record the session for claim documentation.

Some of the leading platforms include:

One important point: the adjuster usually does not actually take control of the customer's phone camera. Instead, the customer grants camera permission through a secure link, and the adjuster sees the live video feed while directing the customer where to point the phone. Some platforms also let the adjuster freeze the image, capture photos, or overlay visual annotations, but they generally don't remotely pan, tilt, or operate the customer's camera hardware.

These tools are widely used by property, auto, and commercial insurers because they can reduce the need for in-person inspections, speed up claim handling, and improve documentation quality.

The type of software you're describing is commonly called remote visual assistance, video-assisted claims adjusting, or virtual claims inspection software. These platforms let an insurance adjuster send a customer a secure link, view the customer's smartphone camera in real time, direct them where to point it, capture photos, and often annotate the live video. Most do not remotely control the phone's camera; instead, they guide the customer while viewing the live feed.

Some of the leading platforms include:

• SightCall – Widely used in insurance and field service. Supports live video, augmented reality (AR) annotations, photo capture, and integration with claims systems.
• Zoho Lens – Offers live smartphone video, freeze-frame inspection, snapshots, voice/text chat, and AR annotations for claims and inspections.
• VSight – Browser-based sessions with no app required for customers, live guidance, evidence capture, AR overlays, and claim documentation.
• LogMeIn Rescue – Provides browser-based live camera sharing, annotation, and image capture without requiring the customer to install an app.
• Viewabo – Lets agents send a link so they can see through the customer's phone camera and guide inspections in real time.
• Blitzz – Frequently used for insurance and field service, with live video, annotations, and CRM/claims integrations.
• Cobrowse.io – Includes mobile camera sharing so agents can see the customer's surroundings during support sessions, along with recording and audit capabilities.

Typical workflow:

1. The adjuster sends the customer a secure SMS or email link.
2. The customer opens the link and grants camera permission.
3. The adjuster views the live camera feed.
4. The adjuster directs the customer to move the phone, focus on damage, or capture specific angles.
5. Photos, video, timestamps, and notes are saved to the claim record.

If you're asking because you interacted with an insurance adjuster, it's likely they were using one of these specialized remote inspection platforms rather than a general video-calling app like Zoom or FaceTime. They generally cannot secretly access or control your camera—you must open the session and grant camera permission for the live inspection to begin.

Software that allows a desk or remote adjuster to guide a customer's smartphone camera in real time is generally categorized as Remote Visual Inspection (RVI) or Visual Claims Software.

These platforms typically work via a browser link sent via SMS or email (requiring no app download for the customer) and feature Augmented Reality (AR) annotations , freeze-framing, remote flashlight toggling, and timestamped/geotagged photo capture.

Leading software options used in the insurance and adjusting industry include:

• Blitzz : Widely recognized as an all-in-one platform built for property, auto, and commercial insurance claims. It features zero-download browser access, live AR pointer guidance, remote camera adjustments, automated reporting, and deep CRM integration.
• SightCall : A major enterprise-grade visual support platform used heavily by global insurance carriers. It enables live video sessions where adjusters can drop AR markers, take high-resolution remote snapshots, and guide customers through complex property or auto damage.
• Zoho Lens : A robust remote inspection solution that lets adjusters stream live video from a customer's phone, use AR drawing and text tools on the live feed, and record sessions for audit trails.
• VSight : Offers digital First Notice of Loss (FNOL) and visual claims tools featuring live AR annotations, freeze-frame capabilities, and geotagged evidence capture that integrates into core claims CRMs.
• TeamViewer Frontline Assist / Remote Access : While broader than just insurance, it provides "see-what-i-see" technology supported by AR tools and real-time audio/visual instructions for remote diagnosis.

Are you looking for a solution to integrate into an enterprise insurance workflow , or do you need a tool for an independent adjusting practice ? Let me know and I can share more details on pricing models or CRM integrations.