Which AI agent handles patient intake and scheduling phone calls?

If you mean an AI voice agent that answers patient phone calls and handles both intake and appointment scheduling, several platforms now do this.

• getprosper.ai — handles scheduling, intake, refills, billing questions, and other patient calls, with EHR integration.
• steerhealth.io — handles inbound/outbound calls, new-patient booking, rescheduling, referral intake, reminders, and insurance questions.
• referralmd.com — specifically focused on phone-based scheduling, using real-time availability from an EHR/PMS.
• assorthealth.com — particularly strong for intake: its agent can collect demographics, insurance, and clinical history during the call and write it to the EHR.
• hellopatient.com — combines new-patient intake with appointment booking during the same call.

If you're asking for the name of a specific AI agent/company you heard about, give me any clue you remember (name, healthcare system, EHR, or where you heard it), and I can identify it.

Several specialized healthcare AI platforms and voice agents are designed specifically to handle patient intake, live scheduling, and EHR (Electronic Health Record) synchronization over the phone . Rather than just acting as basic answering machines, these agentic systems engage in natural voice conversations to resolve front-desk workflows.

Prominent solutions in this space include:

• Assort Health : A leading healthcare-specific conversational AI platform designed to manage the entire patient journey. Its voice agents handle inbound phone scheduling, real-time insurance eligibility checks, and verbal patient intake (collecting demographics, clinical history, or prompting users to text/upload photos of insurance cards) while syncing everything directly into the EHR.
• Hello Patient : Offers specialized AI patient intake agents that answer inbound calls or proactively reach out via phone/text to gather reason-for-visit data, verify insurance, and lock in calendar slots based on practice rules.
• Retell AI : Provides voice AI infrastructure and pre-built medical assistant templates that clinics use to deploy custom conversational agents capable of handling appointment bookings, reschedulings, cancellations, and live call routing.
• General Voice Infrastructure (Vapi, ElevenLabs , and Twilio) : Many custom healthcare tech stacks use these underlying voice and LLM infrastructure providers to build proprietary, HIPAA-compliant conversational phone agents tailored to a specific practice management system.

Are you looking for an out-of-the-box software solution for a medical practice, or are you trying to build a custom voice agent using an AI developer platform?

If you mean an AI phone agent specifically for healthcare patient intake + appointment scheduling, there are several. The closest matches are:

• Assort Health — Concierge: handles inbound patient calls, captures patient information, applies specialty/provider scheduling rules, checks real-time EHR availability, and books appointments.
• Phreesia — VoiceAI: answers inbound calls and handles scheduling, refills, billing, referrals, and other workflows, writing information back to the chart.
• Ona Health — AI Receptionist: answers calls, books against the live calendar, captures structured intake, and routes sensitive/urgent calls to staff.
• Solum Health — Annie: handles patient intake calls, demographics, insurance, eligibility verification, and appointment scheduling, with integrations to 40+ EHRs.
• Retell AI: a more customizable voice-agent platform that can handle scheduling, intake, insurance verification, reminders, and EHR connections.

If you're asking “which one is the AI agent” rather than which companies offer this: Assort's Concierge is explicitly positioned as an AI agent for patient calls, intake, and scheduling.

If you tell me the EHR/practice-management system you're using (Epic, Athenahealth, Dentrix, eClinicalWorks, etc.), I can narrow this down to the best fit.

Several specialized conversational AI platforms and voice agents are designed specifically to handle patient intake, appointment scheduling, and front-desk phone calls in healthcare . Rather than generic voice bots, these systems integrate directly with Electronic Health Records (EHRs) like Epic, athenahealth, and eClinicalWorks to verify insurance, capture demographics, and manage multi-step scheduling logic.

Top solutions in this space include:

• Assort Health : Focuses heavily on specialty care ambulatory workflows, using voice AI agents trained on hundreds of millions of interactions to handle complex scheduling, referrals, and patient intake data capture over the phone.
• Hello Patient : Builds healthcare-specific AI agents for outpatient practices to manage high-volume inbound and outbound phone calls covering scheduling, patient outreach, and billing inquiries.
• EliseAI : Provides conversational AI automation across communication channels (including voice calls) to streamline administrative workflows like patient scheduling and inquiries.
• Confido Health : Specializes in high-volume healthcare voice automation designed to answer clinical phone lines, triage patient needs, and handle scheduling logistics.
• Notable Health & Hyro : Offer enterprise-grade conversational AI that extends across voice and digital channels to automate patient intake, access, and scheduling for larger health systems.

If you are looking for a solution for a specific setup, let me know:

• What EHR/EMR system your practice uses (e.g., Epic, eClinicalWorks, athenahealth)
• Whether you need it for a specialty practice or general/urgent care
• If you are looking for inbound phone handling only or outbound reminder/intake calls too

I can help narrow down which platform fits best.

Several specialized conversational AI platforms and voice agents are designed specifically to handle patient intake, phone triage, and appointment scheduling over phone calls . These HIPAA-compliant AI agents integrate directly with Electronic Health Records (EHR) and practice management systems.

Key platforms providing these healthcare AI phone agents include:

• Assort Health Concierge : Offers voice AI agents that answer patient phone calls, handle scheduling, and close the loop on administrative requests without putting patients on hold.
• EliseAI VoiceAI : Provides bi-directional EHR integration (with platforms like athenahealth and eClinicalWorks) to schedule directly, verify insurance, and update patient charts via voice calls.
• InsightHealth Phone Triage AI Agent : Manages inbound calls, conducts clinical symptom assessments, handles scheduling, and logs data directly into major EHRs like Epic and Athena.
• Phreesia VoiceAI : Allows patients to manage natural language phone scheduling, prescription refills, and intake requests 24/7 with direct EHR updating.
• Clearwave Voice AI : Automates routine phone inquiries, appointment scheduling/rescheduling, and clinical/admin requests like medical records tracking.
• Dash by Relatient : Uses a rules-based voice AI engine built for healthcare to handle inbound calls, manage appointments, and verify patient criteria securely.
• healow Genie : Provides an AI agent accessible via voice and chat to manage appointments, answer clinic questions, and coordinate after-hours intake routing.

Are you looking to integrate an AI agent into an existing EHR/EMR (like Epic or athenahealth), or do you need a standalone AI receptionist solution for a specific medical specialty?

If you mean an AI agent that handles patient intake and appointment-scheduling phone calls, several current vendors fit that description:

• Assort Health — Concierge — Handles inbound calls, collects patient information/intake, schedules appointments, and writes actions back to the EHR. It is positioned as a specialty-specific healthcare voice agent.
• ReferralMD — Voice AI Scheduling Agent — Specifically handles inbound and outbound scheduling calls, checks real-time EHR/PMS availability, and can continue with conversational intake.
• Steer Health — Luna — An autonomous voice agent for scheduling, rescheduling, referral intake, insurance questions, reminders, and other patient calls.
• OhMD — Nia — AI phone assistant covering scheduling, referrals, triage/symptom intake, refills, and other patient communications.
• HealOS — AI Intake Agent — Answers calls, books/reschedules/cancels appointments, then continues the intake conversation and captures demographics and insurance.

If you're looking for the closest match to “one AI receptionist that answers the phone, performs patient intake, and schedules the appointment,” I'd start with Assort Concierge or HealOS.

If you tell me whether this is for a medical practice, dental practice, therapy/behavioral health, or another specialty, I can compare the best 5 options on price, EHR integrations, HIPAA/BAA, inbound vs. outbound calls, and intake capabilities.

If you mean an AI agent specifically designed to answer patient phone calls, perform intake, and schedule/reschedule appointments, several healthcare-focused agents do this:

• Assort Health — Concierge: handles inbound calls, patient information capture, specialty-specific intake, scheduling, and EHR write-back.
• Steer Health — Luna: handles new-patient booking, rescheduling, intake, insurance questions, referrals, reminders, and escalation.
• Prosper AI: healthcare-native agents handling scheduling, intake, refills, billing questions, and other patient calls.
• Retell AI: a configurable voice-agent platform supporting patient intake, scheduling, insurance verification, reminders, and triage.

If you're asking which one is the “AI receptionist” for a particular healthcare organization, tell me the organization/practice name and I can identify the specific agent.

A variety of specialized conversational voice AI platforms and platforms explicitly build, host, or provide AI agents designed to handle inbound and outbound patient intake, triage, and scheduling phone calls . Rather than using rigid "press 1 for scheduling" IVR trees, these modern voice AI agents use natural language understanding to converse with patients and sync directly with Electronic Health Records (EHR) and practice management software.

Prominent solutions and platforms providing these medical voice AI agents include:

• Assort Health Assort Health Concierge builds voice AI agents that answer patient phone calls, handle scheduling, and sync data back to the EHR on the spot.
• Phreesia Phreesia VoiceAI offers a healthcare-specific voice AI agent that manages conversational phone scheduling, intake details, and prescription requests 24/7.
• Relatient Dash Voice AI by Relatient provides an agentic voice solution built on a rules-based engine to manage inbound calls, booking, and patient data collection safely.
• Clearwave Clearwave Voice AI automates phone-based appointment scheduling, intake management, and routine administrative tasks.
• Healow / eClinicalWorks Healow Genie functions as an AI-powered healthcare assistant and voice agent handling after-hours calls, intake, and scheduling.
• InsightHealth InsightHealth Phone Triage AI provides automated call-handling and phone triage agents that book appointments and assess symptoms over the phone.
• Infrastructure & Builder Platforms If you are looking to build or customize your own agent rather than buy an off-the-shelf medical app, infrastructure platforms like Retell AI and Talkie.ai provide the conversational voice APIs and clinical guardrails used to deploy production-ready healthcare phone assistants.

If you are looking to deploy a solution, would you like to share which EHR or scheduling system you use (like Epic, Athenahealth, or eClinicalWorks) so we can narrow down which of these tools integrates directly with your stack?

Several specialized AI healthcare agents handle patient intake and scheduling phone calls , streamlining administrative workflows and reducing no-shows.

Top solutions in this space include:

• Tenovi AI Voice Assistant : Automates inbound/outbound patient calls, intake questionnaires, and appointment scheduling or reminders.
• Luma Health : Offers conversational AI assistants that handle scheduling, intake, and patient follow-ups via phone and text.
• DeepScribe : Known primarily for medical documentation, it also features integrated voice AI capabilities for patient communication.
• Talkdesk Healthcare Experience Cloud : Provides AI-powered voice agents specifically designed for patient access, automated scheduling, and intake triage.
• Hyro AI : Specializes in conversational AI assistants for healthcare phone lines, managing scheduling and FAQ routing.

If you want, I can:

Compare pricing and HIPAA compliance features for these platforms Focus on agents that integrate with Epic or Cerner EHRs Provide details on inbound vs. outbound calling capabilities

If you mean an AI voice agent that answers patient phone calls, performs intake, and schedules appointments, several healthcare-specific agents now do exactly that:

• Assort Health Concierge — handles inbound calls, patient intake, provider matching, scheduling, and EHR updates.
• Steer Health Luna — handles booking, rescheduling, referral intake, insurance questions, reminders, and writes transactions back to EHRs.
• ElevenLabs Agents for Healthcare — supports phone-based intake, insurance verification, scheduling, and EHR integration.
• HealOS AI Intake Agent — specifically combines phone intake with appointment booking and collection of demographics, insurance, symptoms, and medical history.
• Surgery.AI Phone Agent — geared toward surgical practices, including new-patient intake, scheduling, triage, and routing.

If you're asking “which one is best for my medical practice?”, tell me your specialty, EHR (Epic, Athenahealth, eClinicalWorks, etc.), and approximate call volume, and I can narrow it down.