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BrandsAvaya

How AI describes Avaya

Data as of Aug 25, 2026 · Based on 3,181,687 AI responses across 10,525 prompts · See how Parse measures this

Avaya logoAvayaavaya.com

Avaya provides enterprise communications, collaboration, and customer experience platforms, including the Infinity Platform designed for the AI age and unified communications solutions like Avaya Aura and Avaya IP Office. It offers mission-critical communications infrastructure with resilient voice through Avaya Nexus and FedRAMP-authorized Government Cloud for government and mission continuity. It also delivers services and an Open AI ecosystem that connects data, AI, and workflows in real time, featuring Enterprise Data Activation, Workflow Orchestration, AI Insights & Performance, and Tandem Care.

Products and subbrands
  • Avaya OneCloud CCaaS
  • Avaya Cloud Office
  • Avaya IP Office

Parse Score

62.9

#15 of 78 in Contact Center Speech Analytics Software

Strength41
Reach56
Authority42

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Rivals

Genesys is the brand AI weighs against Avaya most, and it leads on cloud contact center.

Sources

techradar.com shapes more of what AI says about Avaya than any other source, at 25% of its citations.

support.avaya.com · youtube.com · arxiv.org · nojitter.com

AI questions where Avaya appears

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The market map

Contact Center Speech Analytics Software →
5%10%20%50%Category leadersSpecialistsIn the mixLong tailNamed in more AI answers →Appears earlier in the answer →DialpadNICEObserve.AICallminerBaltoVerintAmazonGenesysLevel AITalkdeskCrestaNextivaAlphabetFive9Avaya

Where AI ranks Avaya

Contact Center Speech Analytics Software#15
#46
#67
  • Cloud contact center#7
  • Cloud contact center operations#12
  • Omnichannel contact center#11
GGenesysContested

  • Excerpts where Avaya appeared in the AI's answer

    Google AI Mode · excerpt
    Avaya AI Contact Centers: Provides real-time transcription and sentiment monitoring, allowing supervisors to see the tone of live calls, specifically within Avaya Aura Multi Channel Elite and ACCS.
    Google AI Mode · excerpt
    Avaya AI Contact Center (Aura Multi Channel Elite and ACCS) offers real-time call transcripts, allowing supervisors to monitor agent sentiment and review transcripts immediately.