Best contact center speech analytics software, according to AI

Data as of Aug 25, 2026 · Based on 894 AI responses · See how Parse measures this

Contact Center Speech Analytics Software

258 brands

ParseChatGPT + Google AI

Parse

https://parse.gl

Measured across ChatGPT & Google AI

Best Contact Center Speech Analytics Software, According to ChatGPT & Google AI | Parse

#	Brand	What AI says	Mention rate
1	DialpadDominant choice for real-time sentiment analysis and integrated AI transcription.	Dominant choice for real-time sentiment analysis and integrated AI transcription.	57%
2	NICEA comprehensive suite with specific products for real-time transcription and analytics.	A comprehensive suite with specific products for real-time transcription and analytics.	39%
3	Observe.AIA fast-rising platform praised for its real-time agent monitoring and guidance capabilities.	A fast-rising platform praised for its real-time agent monitoring and guidance capabilities.	35%
4	CallminerThe top recommendation for understanding why customers are calling via enterprise-grade speech analytics.	The top recommendation for understanding why customers are calling via enterprise-grade speech analytics.	32%
5	BaltoThe clear favorite for AI tools that surface knowledge base answers for agents.	The clear favorite for AI tools that surface knowledge base answers for agents.	30%
6	VerintAn established enterprise solution for large-scale call transcription and compliance analysis.	An established enterprise solution for large-scale call transcription and compliance analysis.	27%
7	Amazon		25%
8	GenesysA full contact center platform offering integrated AI-powered agent assist tools.	A full contact center platform offering integrated AI-powered agent assist tools.	25%
9	Level AIFrequently cited for its deep emotional analysis and real-time manager assist features.	Frequently cited for its deep emotional analysis and real-time manager assist features.	24%
10	Talkdesk		22%
11	CrestaA newer entrant recognized for real-time agent coaching and live conversation analysis.	A newer entrant recognized for real-time agent coaching and live conversation analysis.	21%
12	Nextiva		16%
13	Alphabet		16%
14	Five9		12%
15	Zendesk		12%
16	Salesforce		11%
17	Microsoft		10%
18	RingCentral		10%
19	CloudTalk		10%
20	Voiso		10%
21	Convin		9%
22	Uniphore		9%
23	Capacity		7%
24	JustCall		7%
25	AmplifAI		6%
26	Medallia		6%
27	IBM		6%
28	Creovai		6%
29	Insight7		5%
30	Sprinklr		5%
31	Vonage		4%
32	Zoom		4%
33	Calabrio		4%
34	Ringflow		4%
35	Soniox		3%
36	SentiSum		3%
37	Votacall		3%
38	Deepgram		3%
39	Vatis Tech		3%
40	Avaya		3%
41	ServiceNow		3%
42	Qualtrics		3%
43	K2view		2%
44	Freshworks		2%
45	ULTATEL		2%
46	Cisco		2%
47	Speechmatics		2%
48	VoiceSpin		2%
49	Guru		2%
50	Tethr		2%
51	AssemblyAI		2%
52	CallChex		2%
53	Livepro		2%
54	Forethought		2%
55	Runo		1%
56	Kustomer		1%
57	Fireflies		1%
58	Feelingstream		1%
59	Intercom		1%
60	Gladia		1%
61	Mihup		1%
62	Intermedia		1%
63	Document360		1%
64	Rogervoice		1%
65	Marley AI		1%
66	Krisp		1%
67	Abstrakt		1%
68	Vitel Global		1%
69	CloudSens		1%
70	Invoca		1%
71	Zendesk		1%
72	SupportLogic		1%
73	Bright Pattern		1%
74	Level AIFrequently cited for its deep emotional analysis and real-time manager assist features.	Frequently cited for its deep emotional analysis and real-time manager assist features.	1%
75	HubSpot		1%
76	Coveo		<1%
77	SearchUnify		<1%
78	Aircall		<1%
79	Telnyx		<1%
80	LivePerson		<1%
81	UJet		<1%
82	eGain		<1%
83	Otter.ai		<1%
84	8x8		<1%
85	Agora		<1%
86	QContact		<1%
87	Guru		<1%
88	Diabolocom		<1%
89	ScreenSteps		<1%
90	Call Criteria		<1%
91	Thunai.AI		<1%
92	Klink.cloud		<1%
93	Gong		<1%
94	Omilia		<1%
95	Logic20/20		<1%
96	Trellus		<1%
97	Noota		<1%
98	Call Center Studio		<1%
99	MMDSmart		<1%
100	VoiceInteraction		<1%