Data as of Aug 16, 2026 · Based on 3,131,739 AI responses across 10,525 prompts · See how Parse measures this
Botpressbotpress.comBotpress offers an AI-native customer support platform and helpdesk that lets you build AI agents capable of handling end-to-end tickets, including refunds, account updates, and multi-step workflows. The agents can operate on top of an existing helpdesk or as a standalone Desk, connect to multiple channels and integrations, and escalate to humans when needed, while learning from each resolved ticket. Built on enterprise-grade security with SOC II, GDPR compliance, and AWS-based scalable hosting, Botpress uses a no-per-seat-cost model to enable AI-driven support at scale.
Tone of voice
73% of how AI describes Botpress reads positive.
Words AI uses
AI reaches for powerful · open-source · customizable when it describes Botpress.
Perceived strengths & weaknesses
AI praises Botpress for overall balance of power + usability and overall_ranking; it docks it on ease of use.
Rivals
Voiceflow is the brand AI weighs against Botpress most.
Sources
botpress.com shapes more of what AI says about Botpress than any other source, at 27% of its citations.
The market map
AI Customer Support Chatbots →Where AI ranks Botpress
Excerpts where Botpress appeared in the AI's answer
Botpress is excellent for getting a sophisticated support agent running quickly.
Botpress: A hybrid platform that pairs a rapid drag-and-drop visual flow builder with deep developer extensibility.
Excerpts where Botpress appeared in the AI's answer
Botpress supports your own LLM through its SDK on Enterprise plans, including fine-tuning a model for an industry and controlling the intelligence behind the agent.
Botpress combines a visual agent builder, knowledge bases, integrations and APIs. It also supports bringing your own LLM; its documentation says BYO LLM is available through its SDK, including using a fine-tuned model.
Excerpts where Botpress appeared in the AI's answer
Botpress (Open Source Community Edition) : Offers a visual drag-and-drop flow builder combined with code execution.
Botpress (Self-Hosted/Open Source) : Offers a powerful visual flow builder combined with developer-level flexibility.
Excerpts where Botpress appeared in the AI's answer
Botpress — Best for Full Customization and Developers . If you have technical resources and want precise, custom-coded AI logic or unique generative workflows
Botpress – Best for Developers & Custom AI Agents . If you need deep, custom-coded logic, API connections to internal databases, or self-hosting control, Botpress provides a powerful low-code/pro-developer environment
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