Data as of Aug 16, 2026 · Based on 3,131,739 AI responses across 10,525 prompts · See how Parse measures this
Sources
zoom.com shapes more of what AI says about Zoom Contact Center than any other source, at 30% of its citations.
inflectioncx.com · amplifai.com · gartner.com · reddit.com
The market map
Contact Center and Dialer Software →Excerpts where Zoom Contact Center appeared in the AI's answer
Zoom Contact Center / Dialpad / Cisco Webex - Best Fit: Organizations prioritizing a unified communications (UCaaS) and video/voice-first experience
Excerpts where Zoom Contact Center appeared in the AI's answer
Zoom Contact Center — Ideal if your team and customers are already comfortable with Zoom workflows
Zoom Contact Center — A cost-effective, highly intuitive option if your remote team already relies heavily on Zoom for internal collaboration.
