Dormakaba, Hostaway entered the Hotel Property Management Systems top ten.
share of answers
Data as of Aug 25, 2026 · Based on 2,489 AI responses · See how Parse measures this
Hotel Property Management Systems
Parse
https://parse.gl
Cloudbeds has become the most-cited Hotel PMS in AI responses, surging from outside the top 10 to rank #1 since November 2025. This rise reflects a broader trend where AI assistants now heavily favor modern, all-in-one cloud platforms like and over previous category leaders.
| # | Brand | What AI says | Mention rate |
|---|---|---|---|
| 1 | A top-tier choice for its modern, API-first architecture and extensive app marketplace. | 43% | |
| 2 | The current leader, framed as a versatile, all-in-one solution for independents. | 39% | |
| 3 | 20% | ||
| 4 | A former leader, now less cited overall but still strong for upselling. | 20% | |
| 5 | 13% | ||
| 6 | 13% | ||
| 7 | 13% | ||
| 8 | The definitive leader for mobile and tablet-based lobby check-in workflows. | 13% | |
| 9 | 12% | ||
| 10 | Emerged as the top-cited provider for mobile keyless entry system integrations. | 11% | |
| 11 | 11% | ||
| 12 | The go-to recommendation for very small hotels, guesthouses, and B&Bs. | 11% | |
| 13 | 10% | ||
| 14 | 10% | ||
| 15 | 10% | ||
| 16 | 10% | ||
| 17 | 10% | ||
| 18 | Frequently recommended for boutique hotels, with a focus on revenue generation. | 9% | |
| 19 | 9% | ||
| 20 | 9% | ||
| 21 | 8% | ||
| 22 | 8% | ||
| 23 | 8% | ||
| 24 | 7% | ||
| 25 | 7% |
Who wins on each AI
The same market, seen by two models.
Sources AI cited
hoteltechreport.com is the page AI reaches for most here, cited in 39% of analyzed answers.
share of answers
Share of direct mentions
share of answers
Appeared in late 2025 and quickly became the #2 most-cited PMS, often paired with Cloudbeds.
Rose from a 9% mention rate in October 2025 to over 43% by March 2026, becoming the top-cited brand.
Dropped from the #1 ranked brand in October 2025 to #12 by March 2026, losing significant share.
Frequently recommended in late 2025 but its mention-rate has declined significantly in 2026.
“A legacy, enterprise-only solution.” → “The enterprise standard, but now consistently specified as the modernized 'OPERA Cloud' version.”
| Brand | ChatGPT Search | Google AI Mode | Comparison |
|---|---|---|---|
| 70% | 43% | ||
| 63% | 43% | ||
| 22% | 24% | ||
| 32% | 10% | ||
| 27% | 17% |
The two models disagree most about Canary (ChatGPT #18, Google #6) and Dormakaba (ChatGPT #6, Google #17).
Cloudbeds has become the most-cited Hotel PMS in AI responses, surging from outside the top 10 to rank #1 since November 2025. This rise reflects a broader trend where AI assistants now heavily favor modern, all-in-one cloud platforms like Cloudbeds and Mews over previous category leaders.
Across 2,489 AI responses, Mews is mentioned most, named in 43% of them, followed by Cloudbeds (39%) and Canary Technologies (20%).
Parse measures each brand's mention rate — the share of answers naming it — across 2,489 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.
Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.
Mews and
Apaleo are consistently the top recommendations for an open PMS. AI responses highlight
Mews for its large, established marketplace of integrations, while
Apaleo is framed as the purer 'API-first' or 'headless' platform for maximum developer flexibility. Early responses in late 2025 sometimes cited generic API management tools, but this has shifted to PMS-specific platforms in 2026.
Mews and
Apaleo are consistently the top recommendations for an open PMS. AI responses highlight
Mews for its large, established marketplace of integrations, while is framed as the purer 'API-first' or 'headless' platform for maximum developer flexibility. Early responses in late 2025 sometimes cited generic API management tools, but this has shifted to PMS-specific platforms in 2026.
Intelity has been a consistent leader for comprehensive guest experience apps since November 2025.
was a co-leader early on but its citation frequency has decreased over time. Other regularly mentioned platforms providing mobile check-in and service requests include and .
I need a "guest experience" app for hotels that allows for mobile check-in and room service.
Intelity has been a consistent leader for comprehensive guest experience apps since November 2025.
Duve was a co-leader early on but its citation frequency has decreased over time. Other regularly mentioned platforms providing mobile check-in and service requests include
Canary Technologies and
Virdee.
The market map
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