We use a knowledge base. Who offers a feedback widget to ask "was this helpful?" on articles?

Almost all major dedicated knowledge base (KB) and customer support software providers natively include a "Was this article helpful?" (Yes/No) feedback widget at the bottom of their documentation pages.

Here are the top platforms that offer this feature out-of-the-box:

• • Document360: Features a built-in "Was this article helpful?" Yes/No widget that can prompt users to leave supplementary written feedback or comments upon selection.
• • Zendesk Guide: The native help center setup automatically appends a helpfulness voting widget ("Was this article helpful?") on articles and tracks the score in reporting analytics.
• • Intercom: Articles feature built-in emoji/reaction or Yes/No feedback blocks at the base of each help article to measure customer sentiment.
• • HubSpot Knowledge Base: Offers integrated article feedback options to gauge if content resolves user questions, feeding data back into your service hub insights.
• • Freshdesk: Provides customizable customer portal and knowledge base layouts complete with article rating and feedback mechanisms.
• • JetBrains YouTrack: Includes a dedicated Article Feedback extension widget for internal or external project KBs.

Would you like to know how any of these specific platforms handle the analytics or negative feedback routing , or are you looking for a tool that integrates into a custom-built/headless setup?

Yes. If you mean a knowledge-base article widget that asks “Was this helpful?” with Yes/No and ideally captures follow-up comments, several products offer it natively:

• Document360 — probably the closest match. It has an article feedback manager with likes/dislikes and comments, plus feedback analytics.
• Zendesk Guide — built-in helpful/not-helpful article voting, with options for collecting additional feedback.
• Intercom Help Center — uses article reactions rather than a literal Yes/No question, with feedback capabilities.
• Help Scout Docs — provides article helpfulness feedback.
• Freshworks Freshdesk — supports helpful/not-helpful feedback on knowledge-base articles.
• ServiceNow Knowledge Management — has a configurable “Was this helpful?” mechanism with optional comments.
• HubSpot Knowledge Base — its article template includes a “Was this article helpful?” module.

If you already have a KB

If you're not looking to replace your current knowledge base, there are standalone widgets that can be embedded into existing article pages. For example, Feedback.tools specifically offers a “Was this article helpful?” Yes/No widget with optional follow-up questions.

If you tell me which knowledge-base system you use (Confluence, GitBook, Notion, Help Scout, Zendesk, custom-built, etc.), I can narrow it down to the best native or embeddable option for your setup.

Virtually all major dedicated knowledge base and customer support platforms offer a built-in "Was this helpful?" (Yes/No or emoji-based) feedback widget at the bottom of their articles.

Here are the top providers that include this feature natively:

• Document360 : Features a robust dedicated Article Feedback Manager that displays a customizable "Was this article helpful?" Yes/No widget at the bottom of pages, allowing users to drop additional text feedback and analytics tracking in the dashboard.
• Zendesk Guide : The classic help center platform has built-in thumbs-up/thumbs-down voting ("Was this article helpful?") on every standard knowledge base article.
• Intercom Help Center : Uses a reaction-based feedback widget at the bottom of articles (happy, neutral, or disappointed faces) to gauge if content resolved the user's issue.
• Helpjuice : Provides native article feedback functionality allowing readers to rate or comment on articles to help authors improve content quality.
• ServiceNow Knowledge Management : Enterprise platform that natively supports marking articles as helpful/not helpful, star-ratings, and flagging incorrect details.

Are you looking for a standalone knowledge base platform , or one that is bundled into a broader customer support helpdesk ? Let me know and I can narrow down the best fit for your team.

Yes. If you mean a knowledge-base platform with a built-in “Was this article helpful?” prompt, several offer it:

• Document360 — has a native article feedback feature with Yes / No voting, comments, and a feedback-management dashboard.
• Zendesk Guide — built-in helpful/not-helpful voting on knowledge-base articles.
• Help Scout Docs — adds article helpfulness feedback.
• Freshdesk — offers “helpful / not helpful” feedback on knowledge-base articles.
• Intercom Help Center — uses article reactions (rather than a literal Yes/No question).
• ServiceNow Knowledge Management — has a configurable “Was this helpful?” feedback mechanism, including optional comments.
• KnowledgeOwl — supports article ratings/feedback.
• WordPress — if your KB is WordPress-based, plugins such as Helpful add a “Was this helpful?” form with reporting.

If you're asking for a standalone widget that you can add to an existing knowledge base without changing KB platforms, SendForm is a particularly direct match: it provides a one-tap Yes/No “Was this page helpful?” widget that can be embedded on any docs/article page.

If you tell me which knowledge-base product you currently use, I can narrow it down to the best option and whether it's native or requires an integration.

Yes. I found quite a few knowledge-base/help-center platforms that offer a built-in “Was this helpful?” article feedback widget:

For example, ServiceNow explicitly supports a “Was this helpful?” control on knowledge articles, including optional comments and configurable ratings.

If you already have a knowledge base and just want to add the widget, rather than switch platforms, there are standalone options too. For WordPress, Helpful – Article Feedback Plugin adds a customizable “Was this helpful?” form and reporting, while the simpler Was This Helpful? plugin provides one-click thumbs-up/down feedback.

A particularly clean pattern is:

Was this article helpful?
👍 Yes  👎 No
If No → What was missing?

If you tell me which knowledge-base product you're using (e.g. Confluence, GitBook, Help Scout, Document360, Zendesk, Intercom, etc.), I can narrow this down to the best way to add it.

Here are top web results for exploring this topic:

Zonka Feedback·https://www.zonkafeedback.com**Feedback Widgets** : 5 Types, Use Cases & How to Add Them When to use it: Content feedback: on blogs, articles, knowledge base pages where you want reader reactions; Website usability feedback: on landing pages, paired with a website feedback survey template Atlassian Support·https://support.atlassian.com Find out how your knowledge base articles are performing Requests resolved. This report shows: Requests resolved with an article: A request is considered resolved with an article if it has one or more links to knowledge base articles in its comments. Reques Askem·https://askem.com User Feedback | Glossary | Askem Active feedback is what you ask for directly. ... A "Was this helpful?" widget at the bottom of a knowledge base article gets more responses than a pop-up survey. ONES.com·https://ones.com 5 Knowledge Base Examples That Get Self-Service Right - ONES.com They use predictive search, so as you ... Add a “Was this helpful?” button to every article. ... Fix: Add a simple feedback widget at the end of every article. Reddit·https://www.reddit.com [FREE] I have been spending thousands of dollars, so I built a 100 ...What is PingBlink? It sits gracefully in the corner of your website, giving visitors instant access to a sleek multi-tab widget: Knowledge Base (Help): Let users search and read articles natively, red HelpCenter.io·https://helpcenter.io HelpCenter.io - Knowledge Base Software Customers Actually Use Thumbs up or down on each AI answer — and every search that finds nothing — flows straight into Analytics. Northwind Help. How can we help? Ask AI Ask AI. Instant results appear as customers type. Ins Rox | Revenue Agents for the Global 2000·https://www.rox.com Customer Feedback Methods To Boost Business Growth - Rox Example: A mobile app might add a “Was this helpful?” widget in its knowledge base to measure content quality. Tip: Keep the request simple, like a quick thumbs up or down with an optional comment, so Product Fruits·https://productfruits.com How SaaS startup onboards users without live agents - Product Fruits ... help-center widget. It covers the essentials: Step-by-step tutorials; Video walkthroughs; Contextual help articles for new and returning users. The interface is simple. From the Life Ring Button's ClickHelp·https://clickhelp.com Support Knowledge Base Software with AI Answers - ClickHelp ... Instant content updates with zero coding required; Public, restricted, and internal access modes; Search analytics to track zero-result queries. Get a Custom DemoFree TrialSee how self-service wor Genesys·https://docs.genesys.com**Knowledge** tab - Genesys Documentation Knowledge Center matches your questions, phrases, and character strings to FAQs in your organization's Knowledge Base and selects the FAQs and answers that best match the question. Knowledge Center us

Almost all major dedicated knowledge base and customer support platforms have a built-in "Was this helpful?" (Yes/No or thumbs up/down) feedback widget at the bottom of their articles.

The prominent platforms offering this feature include:

• Zendesk Guide — Features a standard voting block on help center articles where users can click yes/no, with options to customize or trigger follow-up forms on downvotes.
• Intercom Help Center — Uses article reactions (such as happy, neutral, or disappointed faces) at the base of articles to measure content sentiment and performance.
• Freshdesk — Includes a "Did you find it helpful?" section at the end of every solution article that can automatically turn negative "No" votes into trackable internal tickets.
• Document360 — Displays a clean "Was this helpful? Yes/No" widget alongside optional comment/feedback input fields directly inside the portal view.
• ServiceNow Knowledge Management — Allows readers to mark articles with a simple binary helpful/not helpful indication, rate values, or flag text for review.

If you are looking for a tool that handles feedback in a specific way —such as automatically turning "No" votes into support tickets or feeding negative feedback straight into an AI assistant training loop —let me know which platform or CRM you currently use so I can narrow down the best fit.

Yes. A number of knowledge-base platforms offer a built-in “Was this helpful?” article feedback widget:

• Aha! Knowledge — 👍 “This was helpful” / 👎 “This was not helpful,” with optional comments and a feedback dashboard.
• ServiceNow Knowledge Management — has a configurable Knowledge Article Helpful widget, including helpful/unhelpful feedback and reporting on the percentage finding an article useful.
• Zendesk Guide — standard yes/no article helpfulness voting, with feedback forms available.
• PHPKB — explicitly offers a “Did you find this article helpful?” yes/no widget, with the option to collect reasons for negative feedback.
• JetBrains YouTrack Knowledge Base — its Article Feedback app adds a helpful/not-helpful dialog and lets readers explain why an article wasn't helpful.
• Atlassian Jira Service Management — its knowledge/help experience includes article feedback with Yes/No and follow-up reasons such as inaccurate, unclear, or irrelevant.
• WordPress — if your KB is custom/WordPress-based, plugins such as Helpful add a “Was this helpful?” form plus statistics and reporting.

If you tell me which knowledge-base product you currently use (e.g. Confluence, Zendesk, Intercom, Help Scout, GitBook, Document360, etc.), I can tell you whether it has this built in, and which option is best if it doesn't.

Most modern dedicated knowledge base software platforms come with a built-in "Was this helpful?" (or thumbs up/down) feedback widget natively integrated at the bottom of each article.

Top platforms that offer this feature out-of-the-box include:

• Zendesk Guide (Zendesk's knowledge base product) automatically appends a helpfulness voting prompt to articles and AI-generated answers.
• Help Scout Docs includes article satisfaction ratings enabled by default, allowing you to track and translate the feedback labels.
• Document360 features a native reader feedback signal widget ("Was this helpful? Yes/No") at the base of articles to track content clarity.
• HubSpot Knowledge Base tracks helpful and unhelpful ratings directly inside its "Article Health" reporting dashboard.
• ServiceNow Knowledge Management provides out-of-the-box mechanisms for users to mark articles as helpful or not helpful, flag inaccuracies, and leave comments.

If you are looking for a tool that handles more than just binary votes—such as collecting qualitative text feedback when a user clicks "No"—let me know and I can detail which of these platforms support follow-up text prompts.

Yes. If you mean a built-in “Was this article helpful?” Yes/No widget at the bottom of knowledge-base articles, several platforms offer it:

Document360 is probably the closest match to your wording: its built-in Enable feedback setting literally displays a “Was this article helpful?” Yes/No widget, and clicking either option can open a form for written feedback.

Intercom takes a slightly different approach, using happy/neutral/disappointed reactions at the bottom of articles and reporting on the reactions.

If you're asking because you already have a knowledge base and want to add this widget without replacing it, I can narrow this down to the best standalone widgets that embed on virtually any KB.