where can i get CSAT software?

You can find Customer Satisfaction (CSAT) software across a few different categories, depending on whether you need simple score-tracking surveys, deep AI-driven text analytics, or an enterprise experience management suite.

Top platforms categorized by their strengths include:

• Dedicated Survey & Score-Centric Tools:
  • Delighted — Great for fast, lightweight, and modern CSAT, NPS, and CES surveys across multiple channels.
  • AskNicely — Built specifically for service businesses and frontline teams to trigger real-time CSAT feedback.
  • SurveyMonkey — A versatile general survey platform with dedicated templates for customer satisfaction.
  • Survicate — Excellent for targeted in-product, email, and web-based satisfaction micro-surveys.
• AI Feedback & Analytics Platforms:
  • Chattermill — Strong AI-powered analysis that unifies feedback and connects CSAT themes directly to business impact.
  • Enterpret — Deeply analyzes customer feedback text and verbatim comments to find the drivers behind satisfaction scores.
• Enterprise Experience Management (CXM):
  • Qualtrics — An enterprise-grade suite featuring advanced Text iQ analytics and robust, customizable satisfaction programs.
  • Medallia — Best for large enterprises capturing satisfaction signals across web, mobile apps, and contact centers.

If you want to narrow down the options, let me know:

• What is your budget range?
• Do you need this integrated into a helpdesk tool (like Zendesk/Front) or as a standalone survey platform?

If you mean software for collecting and tracking Customer Satisfaction (CSAT) scores, there are several good options:

• zendesk.com — Best if you already use a help desk. CSAT can automatically be sent after support tickets are solved, with ratings and optional comments.
• surveymonkey.com — Good general-purpose option for creating CSAT surveys, analyzing results, and integrating with 200+ apps. It also offers a free starting option.
• qualtrics.com — Best for larger companies that want sophisticated customer-experience/Voice-of-Customer analytics, automation, and reporting.
• Delighted — Historically a popular dedicated CSAT/feedback tool, but Delighted is no longer available as a standalone product; its capabilities are now offered through Qualtrics.

My quick recommendation

If you're a small or midsize business, I'd start with SurveyMonkey if you primarily need surveys, or Zendesk if CSAT is specifically for customer support.

If you tell me your company size, what you're using CSAT for (support, product, customers after a purchase, etc.), and your approximate budget, I can narrow it down to the 3 best options and their current pricing.

If you mean software for collecting and managing Customer Satisfaction (CSAT) scores, there are quite a few good options. The best one depends mainly on whether you're surveying customers after support interactions, collecting product feedback, or running a broader customer-experience program.

Good CSAT options

• surveymonkey.com — A strong general-purpose choice. It supports CSAT surveys, branching, automated alerts, CRM integrations, and 200+ app integrations.
• nicereply.com — Particularly good for customer support teams. You can automatically survey customers after tickets are resolved or put one-click CSAT surveys directly into support emails.
• qualtrics.com — Best suited to larger organizations that want sophisticated customer-experience analytics, workflows, and omnichannel feedback.
• jotform.com — Worth considering if you primarily want an easy-to-build survey/form experience rather than a heavyweight CX platform.

One important 2026 note: if you come across older recommendations for Delighted, be careful. Qualtrics says Delighted is no longer available and is directing customers to its own customer-feedback products.

If you tell me what kind of business you have, roughly how many customer responses you expect per month, and whether you use Zendesk/Salesforce/HubSpot/etc., I can narrow this down to the 2–3 best CSAT platforms for you and compare their pricing/features.

You can get Customer Satisfaction (CSAT) software across a few different categories depending on whether you need a dedicated survey tool, a helpdesk-integrated widget, or an enterprise customer experience suite.

The top options on the market are organized by how they fit different use cases:

• Dedicated & Standalone Survey Tools
  • Survicate : Great for multi-channel feedback (web, in-app, email) with deep integrations into marketing and product stacks.
  • SurveySparrow : Known for conversational, highly engaging automated surveys and real-time dashboards.
  • SurveyMonkey : The classic, reliable choice for standard, scalable surveys and small businesses.
• Helpdesk-Triggered CSAT (Best for Support Teams)
  • Simplesat : Built specifically to embed micro-surveys directly into helpdesk tickets (Zendesk, Freshdesk, etc.).
  • Nicereply : Another great option designed to track CSAT, NPS, and CES specifically tied to customer service interactions.
• Enterprise & Advanced CX Suites
  • Qualtrics : The industry standard for heavy-duty enterprise governance, text analytics, and deep customer experience programs.
  • Zonka Feedback : Excellent for multi-channel customer journey tracking and real-time alerts.

To help narrow down the best choice, tell me:

• Are you looking to trigger CSAT after a customer support ticket closes , or via website/in-app popups?
• Do you have a specific CRM or helpdesk (like Zendesk, HubSpot, or Intercom) it needs to integrate with?

If you mean software for collecting and tracking Customer Satisfaction (CSAT) scores, there are several good options:

• SurveyMonkey — Good all-around choice. It has CSAT templates, automated alerts, CRM/help-desk integrations, and reporting. You can get started free.
• Nicereply — Particularly good if you're measuring customer support. It can automatically send CSAT surveys after tickets/conversations are resolved and supports 2-, 3-, 5-, and 10-point scales. It offers a 14-day trial.
• Qualtrics — Best suited to larger organizations that need sophisticated customer-experience analytics, multiple feedback channels, and enterprise integrations.
• Delighted — Historically a popular simple CSAT/NPS tool, but note that Qualtrics says Delighted is no longer available and has moved its offering into Qualtrics, so I wouldn't start a new implementation with it.

My quick recommendation

If you tell me what kind of business you have, roughly how many customers/responses you get per month, and whether you use Zendesk, Salesforce, HubSpot, etc., I can narrow this down to the best 2–3 options and current pricing.

Where you get Customer Satisfaction (CSAT) software depends heavily on how you plan to collect feedback (e.g., embedded in customer support tickets, via in-app prompts, or through general standalone surveys).

The top CSAT software providers are organized below by their primary use case:

• Helpdesk-Triggered CSAT (Best for Support Teams): If you want to automatically send a satisfaction survey immediately after a customer service ticket is closed, use platforms like Zendesk, Nicereply , or Simplesat . These integrate natively with tools like Help Scout, Front, and Freshdesk.
• General & Standalone Survey Platforms (Best All-Around): For flexible, highly customizable surveys sent via email, link, or SMS, sign up on platforms like SurveyMonkey, Typeform (known for high-engagement conversational layouts), or SurveySparrow.
• In-Product & Website Feedback (Best for SaaS/E-commerce): If you need to trigger micro-surveys directly inside your web app or website based on user behavior, check out Survicate or Userpilot.
• Omnichannel & Enterprise Experience Management (Best for Large Scale): For comprehensive enterprise programs tracking data across contact centers, physical locations, and digital touchpoints, look into Qualtrics XM or Medallia.
• Quick Budget/Free Options: If you just need a simple, zero-cost form to collect ratings manually, you can build one using Google Forms.

If you can tell me:

• Where you want to collect the feedback (email, inside a website/app, or tied to a helpdesk)
• Your approximate budget or team size

I can recommend the exact platform that fits your workflow.

You can get Customer Satisfaction (CSAT) software directly from various SaaS providers depending on how you plan to use it (e.g., embedded in a helpdesk, triggered via in-app prompts, or handled via standalone surveys).

Top options categorized by their primary use case include:

• Helpdesk-Native CSAT (Best if you want satisfaction tracked directly inside support tickets):
  • Zendesk — Available on the Zendesk Official Website , ideal for combining ticketing, omnichannel support, and built-in CSAT tracking.
  • Freshdesk — Available on the Freshdesk Official Website , a budget-friendly helpdesk with native post-resolution CSAT surveys.
  • Nicereply or Simplesat — Available on Nicereply and Simplesat , great for embedding lightweight CSAT rating buttons directly into support emails and syncing with tools like Front or Help Scout.
• Dedicated Survey & Multi-Channel Feedback Platforms:
  • SurveyMonkey — Available on the SurveyMonkey Official Website , best for general-purpose, template-driven surveys with robust analytics.
  • Typeform — Available on the Typeform Official Website , known for interactive, highly engaging conversational survey layouts.
  • Survicate — Available on the Survicate Official Website , excellent for multi-channel targeting across email, web, and in-product environments.
  • SurveySparrow — Available on the SurveySparrow Official Website / SurveySparrow , popular for high-response conversational and recurring check-in experiences.
• Enterprise Experience Management (VoC):
  • Qualtrics XM — Available on the Qualtrics Official Website , built for large-scale enterprise feedback programs, advanced analytics, and deep research data.
  • Medallia — Available on the Medallia Official Website , designed for omnichannel enterprise customer experience transformation.

If you tell me how you plan to trigger the surveys (e.g., automatically after a support ticket closes, via email blasts, or pop-ups inside a web app) and your approximate budget , I can recommend the exact platform that fits your workflow.

You can get CSAT (Customer Satisfaction) software from several types of vendors, depending on whether you need simple surveys, customer support feedback, or a full customer experience (CX) platform.

Good CSAT software options

Quick recommendations

• Small business / startup: SurveyMonkey, Typeform, Survicate, SurveySparrow
• Customer support team: Zendesk CSAT, Nicereply, Freshdesk-style helpdesk integrations
• SaaS product team: Survicate, Typeform, Userpilot-style in-product feedback tools
• Enterprise CX program: Qualtrics or Medallia

Before choosing, check whether you need:

• CSAT after support tickets
• in-app/product feedback
• email/SMS surveys
• CRM/helpdesk integrations
• dashboards and reporting
• automated follow-up for unhappy customers

If you tell me your company size and where you want to collect CSAT (support tickets, app, website, email, etc.), I can narrow it down.

If you mean CSAT (Customer Satisfaction) survey software, there are several good options depending on how sophisticated you need it to be:

My quick recommendation

• Just want CSAT up and running: Delighted
• CSAT after support tickets: Nicereply
• Need CSAT + NPS + operational follow-up: AskNicely
• Need a broad survey platform: SurveyMonkey
• Large enterprise / complex CX program: Qualtrics

If you tell me your company size, approximate number of CSAT responses/month, and what system you use for customer support (e.g. Zendesk, Salesforce, Intercom), I can narrow it down to the 2–3 best options and compare their actual costs.

You can get Customer Satisfaction (CSAT) software directly from various software-as-a-service (SaaS) providers, depending on whether you want a dedicated standalone feedback platform, a tool built directly into a customer support helpdesk, or an enterprise experience management suite.

Top platforms where you can sign up and get CSAT software include:

• Helpdesk-Integrated CSAT (Best if you want to trigger surveys automatically after a support ticket closes):
  • Zendesk – Offers native CSAT tracking embedded straight into customer support tickets and reporting workflows.
  • Freshdesk – A budget-friendly helpdesk alternative that includes built-in post-resolution CSAT surveys.
  • Nicereply or Simplesat – Specialized tools that plug directly into tools like Front, Help Scout, Zendesk, or Freshdesk.
• Standalone & Multichannel Survey Software (Best for website, email, and in-app feedback):
  • Survicate – Excellent for nimble, multi-channel in-product, email, and web-based CSAT and NPS surveys.
  • SurveySparrow – Known for a highly engaging, conversational, mobile-first survey user experience.
  • Typeform – Great for sleek, single-question UI layouts that yield high survey completion rates.
  • SurveyMonkey – A gold-standard, general-purpose survey platform with robust templates and analytics.
• Enterprise Experience Management (Best for large-scale omnichannel Voice of the Customer programs):
  • Qualtrics – The industry heavyweight for deep enterprise experience management and AI text analytics.
  • Medallia – Powerful enterprise platform for tracking and acting on customer satisfaction across massive digital and physical touchpoints.
  • Zonka Feedback – Highly rated for omnichannel feedback, including offline kiosks and digital collection.

To help narrow down the best option, tell me:

• Do you need CSAT tied to a customer support helpdesk (like Zendesk/Intercom), or as a standalone survey?
• Are you looking for a free/budget tier or an enterprise solution?