Data as of Aug 16, 2026 · Based on 3,131,739 AI responses across 10,525 prompts · See how Parse measures this
Delighteddelighted.comDelighted is a customer feedback software (Voice of the Customer) that collects, analyzes, and acts on feedback across the entire customer journey with AI built into its workflows. It unifies solicited surveys with unsolicited mentions from multiple channels and provides intelligent workflows and ticketing that automatically creates and routes cases in ServiceNow, Zendesk, or Salesforce, with role-based dashboards for executives, managers, and frontline users. It is no longer available as a standalone product and is now offered by Qualtrics, which provides similar fast feedback collection and AI-powered capabilities to drive loyalty and reduce service costs.
Tone of voice
61% of how AI describes Delighted reads positive.
Words AI uses
AI reaches for simple · lightweight · automated when it describes Delighted.
Perceived strengths & weaknesses
AI praises Delighted for complexity; it docks it on target_market.
Rivals
Qualtrics is the brand AI weighs against Delighted most.
Sources
delighted.com shapes more of what AI says about Delighted than any other source, at 48% of its citations.
reddit.com · gethelpable.com · surveyninja.io · feedbackrobot.com
The market map
Customer Feedback Survey Software →Where AI ranks Delighted
Excerpts where Delighted appeared in the AI's answer
Delighted is unusually attractive for a small team: it has a free tier with 25 responses/month, then starts at $19/month for 50 responses and $39/month for 100.
Delighted - Highly focused on simplicity, making it an excellent choice for small businesses looking for quick setup.
Excerpts where Delighted appeared in the AI's answer
Delighted : Best for quick, modern, and lightweight NPS, CSAT, and CES (Customer Effort Score) surveys.
Delighted (note that while historically popular, user-intent ecosystems have shifted since its integration into broader suites) and Nicereply are purpose-built for lightweight CSAT, NPS, and CES deployment.
Excerpts where Delighted appeared in the AI's answer
Delighted is excellent if you want a clean survey experience without building a massive CX operation around it.
Delighted (Best for Ease of Use): Owned by Qualtrics, it provides a straightforward, user-friendly interface
Excerpts where Delighted appeared in the AI's answer
Delighted (by Qualtrics) — Offers lightweight, multi-channel NPS distribution
Delighted: Known for fast, frictionless micro-surveys (NPS, CSAT, CES) that easily sync feedback data via API, webhooks, or pre-built integrations into platforms like Gainsight and Salesforce-backed tools.
Excerpts where Delighted appeared in the AI's answer
Delighted (by Qualtrics): Known for its ultra-fast, frictionless 1-question surveys via email, web, and SMS.
Delighted: Best for fast, lightweight setup and multi-channel distribution (email, web, SMS, iOS).
Excerpts where Delighted appeared in the AI's answer
Delighted (by Qualtrics): A lightweight, fast-to-deploy NPS and CSAT tool that connects easily via API or pre-built integrations.
Delighted has a direct integration that sends NPS survey records to Planhat
