How does Parse measure this comparison?

Name: Atlassian vs Freshservice AI comparison
Creator: Parse

Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 18 claims collected between Mar 24, 2026 and Jul 27, 2026. It is a reading of what AI says, not a review by Parse.

Brands
Atlassian
vs Freshservice

Atlassianvs Freshservice

Atlassian vs Freshservice, according to AI

Which one AI picks, and when.

Data as of Jul 27, 2026 · Based on 18 AI claims comparing the two · See how Parse measures this

Head to head

The two are furthest apart on strength, where Freshservice leads by 11 points.

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What AI Says About Atlassian vs Freshservice | Parse

Brands
Atlassian
vs Freshservice

Atlassianvs Freshservice

Atlassian vs Freshservice, according to AI

Which one AI picks, and when.

Data as of Jul 27, 2026 · Based on 18 AI claims comparing the two · See how Parse measures this

Head to head

The two are furthest apart on strength, where Freshservice leads by 11 points.

Atlassian and Freshservice compared on the Parse Score and its three pillars
Measure	Atlassian	Freshservice
Parse Score	86

Atlassian and Freshservice compared on the Parse Score and its three pillars
Measure	Atlassian	Freshservice
Parse Score	86

Strength (widest gap)	60	71

Reach	76	74

Authority	74	67

What AI says about Atlassian

On-Call and Incident Management Software · #19

What AI says about Freshservice

IT Helpdesk and IDP Platforms · #2

Compare your brand against Atlassian or Freshservice. Free check, no account.

What buyers actually ask

What are the key differentiators between help desk and ticketing software solutions for an IT Manager at a company with 100-500 employees?
What is the best IT helpdesk software?
My goal is to streamline our IT service delivery. What is the best IT Service Management (ITSM) platform that is ITIL v4 compliant?

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Questions

How does Parse measure this comparison?: Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 18 claims collected between Mar 24, 2026 and Jul 27, 2026. It is a reading of what AI says, not a review by Parse.

Track this comparison

Weekly insights tell you how often AI recommends each brand, and which prompts and sources explain the result.

Track this comparison

What are the key differentiators between help desk and ticketing software solutions for an IT Manager at a company with 100-500 employees?
What is the best IT helpdesk software?
My goal is to streamline our IT service delivery. What is the best IT Service Management (ITSM) platform that is ITIL v4 compliant?

AsanavsAtlassian
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AtlassianvsMonday
AtlassianvsNotion
AtlassianvsPagerDuty
AtlassianvsJira Software

How does Parse measure this comparison?: Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 18 claims collected between Mar 24, 2026 and Jul 27, 2026. It is a reading of what AI says, not a review by Parse.