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BrandsRetently

How AI describes Retently

Data as of Aug 25, 2026 · Based on 3,181,687 AI responses across 10,525 prompts · See how Parse measures this

Retently logoRetentlyretently.com

Retently is a customer feedback platform for ecommerce and retail brands that collects NPS, CSAT, and CES across all touchpoints to protect revenue and loyalty. It uses AI to analyze feedback, provide actionable insights, and automate actions (routing, follow-ups, alerts) across surveys, reviews, and tickets via omnichannel delivery (email, SMS, in-app). The product offers native integrations with Shopify, Klaviyo, Gorgias, Zendesk, and other tools, helping close the loop and drive growth for 1,000+ leading brands.

Parse Score

64.5

#24 of 87 in Customer Feedback Survey Software

Strength45
Reach57
Authority43

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Tone of voice

58% of how AI describes Retently reads positive.

Words AI uses

AI reaches for automated · automated follow-ups · automation when it describes Retently.

Sources

retently.com shapes more of what AI says about Retently than any other source, at 17% of its citations.

koji.so · amplitude.com · zonkafeedback.com · kapture.cx

AI questions where Retently appears

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The market map

Customer Feedback Survey Software →
10%20%50%Category leadersSpecialistsIn the mixLong tailNamed in more AI answers →Appears earlier in the answer →DelightedSurvicateQualtricsSurveyMonkeyAskNicelyZonka FeedbackRefinerSurveySparrowNicereplyZendeskSimplesatHubSpotSalesforceTypeformRetently

Where AI ranks Retently

Customer Feedback Survey Software#24

  • Excerpts where Retently appeared in the AI's answer

    Google AI Mode · excerpt
    Retently : Best for SaaS and Subscription Lifecycles . It specializes in automated survey cadences
    Google AI Mode · excerpt
    Retently (Best for SaaS Automation): Focuses heavily on NPS, providing strong segmentation and lifecycle NPS tracking.

  • Excerpts where Retently appeared in the AI's answer

    Google AI Mode · excerpt
    Retently automates recurring NPS campaigns and supports direct data-sharing with customer success tooling.
    Google AI Mode · excerpt
    Retently : Built specifically for SaaS and subscription businesses to automate recurring NPS campaigns and sync scores with customer success and CRM stacks.

  • Excerpts where Retently appeared in the AI's answer

    Google AI Mode · excerpt
    Retently: Retently allows you to automate NPS surveys via email or in-app and is often used to feed data into platforms like Totango
    Google AI Mode · excerpt
    Retently : Focuses on SaaS lifecycle NPS, offering automated cadences and CRM integrations.

  • Excerpts where Retently appeared in the AI's answer

    Google AI Mode · excerpt
    Retently : Best for automated SaaS lifecycle tracking. It is a highly specialized, lightweight option for automated survey cadences, cohort tracking, and simple CRM data flow.