We use a customer success platform. Who offers a survey tool that feeds NPS scores back into this platform?

Yes. The best option depends on which customer success platform you use.

A few examples:

• Gainsight — has its own Surveys capability, including NPS, and survey responses can feed into Gainsight CS for health scoring and follow-up actions.
• AskNicely — a dedicated NPS/CSAT/CES platform. For example, it has a direct integration with Custify that imports NPS scores, comments, and dates into customer/company profiles and makes them usable in health scores and playbooks.
• SurveyMonkey Enterprise — supports NPS and can connect feedback to systems such as Salesforce.
• nps.today — specializes in NPS/CSAT/CES and has integrations that put feedback and calculated NPS values back into customer records across systems including Salesforce, Dynamics, Zendesk, and others.
• ClientSuccess — if that's the platform you mean, it now has native NPS built directly into the CS platform, so you may not need a separate survey vendor.

Tell me the name of your customer success platform (e.g. Gainsight, ChurnZero, Totango, ClientSuccess, Custify, Vitally), and I can identify the survey vendors that integrate with it and compare price, survey channels, automation, and whether the NPS score actually writes back into the account/health score.

Many dedicated survey and Voice of Customer (VoC) platforms offer integrations that feed Net Promoter Score (NPS) data directly back into customer success platforms (CSPs) like Gainsight, ChurnZero, Totango, Planhat, or Vitally.

The top survey tools that feed NPS scores into customer success platforms include:

• Delighted (by Qualtrics) : Known for ultra-fast, streamlined email, web, and SMS surveys. It integrates seamlessly with CRMs and customer success tools to push real-time score updates and feedback comments into customer profiles.
• AskNicely : Purpose-built for service and B2B businesses focusing on frontline feedback. It features native and webhook-driven integrations with major customer success operations to trigger playbooks or update account health scores based on live NPS feedback.
• Survicate : Highly rated for contextual and in-product targeting. It connects directly with customer success and CRM stacks to sync score attributes back to individual user and account profiles.
• Wootric (inMoment) : Geared specifically toward SaaS and digital product teams. It continuously measures customer sentiment (NPS, CSAT, CES) and feeds those signals straight into customer operations systems to monitor churn risk.
• Typeform : Often used for high-engagement, conversational NPS surveys. While it operates primarily as a form builder, it connects via Zapier, webhooks, or native integrations to update customer metrics in broader data ecosystems.

(Note: If you use a platform like Gainsight , you also have the option of bypassing a third-party tool entirely by using their native modules—like Gainsight PX—which build survey collection right into your product and customer success workflows).

If you share which customer success platform and CRM you are currently using, I can tell you which of these survey tools has the cleanest native integration for your exact stack.

If by “customer success platform” you mean Gainsight, there are several survey/NPS vendors that can feed results back into it:

• SurveyMonkey — has a direct Gainsight integration. Survey responses, including NPS, can sync into Gainsight 360, and Gainsight can analyze the responses.
• CustomerGauge — specifically documents an integration that feeds NPS survey results into Gainsight CS, either through CSV imports or API/object ingestion for more real-time flows.
• AskNicely — has integrations with several CS platforms, including ChurnZero and ClientSuccess, where feedback is stored against the customer record. Its integration catalog does not currently list Gainsight as a native integration, though Gainsight can ingest external NPS data.

Interestingly, Gainsight itself has a built-in Surveys/NPS capability, including NPS analytics and the ability to display NPS directly in C360/R360, so you may not need a separate survey vendor unless you want more sophisticated survey collection or UX.

If you tell me which customer success platform you use (Gainsight, ChurnZero, Totango, ClientSuccess, Planhat, etc.), I can identify the best 3–5 survey tools with native NPS write-back and compare them.

Several dedicated customer feedback and survey platforms specialize in feeding Net Promoter Score (NPS) data directly back into Customer Success Platforms (CSPs) like Gainsight, Totango, ChurnZero, Planhat, or Vitally.

The top survey tools that sync NPS scores directly into customer success workflows include:

• Delighted (by Qualtrics): Known for its extreme ease of use and multi-channel distribution (email, in-app, web, SMS), Delighted offers robust integrations that pipe NPS data directly into major CRM and customer success environments to trigger playbooks or update account health scores.
• Survicate: Positioned heavily toward customer success and product teams, Survicate provides native widgets for in-app, email, and web surveys. It features deep integrations designed to push NPS, CSAT, and CES scores directly into customer success platforms and CRMs to automate risk alerts.
• Refiner: Built specifically for B2B SaaS and product-led growth companies, Refiner focuses on in-app micro-surveys. It tracks user behavior contextually and syncs NPS scores straight into customer success software to help teams spot at-risk accounts or identify promoters for advocacy.
• CustomerGauge: Best suited for enterprise B2B programs, CustomerGauge focuses on account-level and revenue-tied NPS. It connects survey sentiment directly to financial data and syncs response loops into customer success operations.

(Note: Many modern CSPs—like Gainsight PX or ChurnZero—also feature robust native in-app survey modules, meaning you might not even need a third-party tool depending on your exact platform).

To narrow down the best fit, could you tell me:

• Which specific Customer Success Platform (e.g., Gainsight, Vitally, ChurnZero) you are currently using?
• Do you prefer collecting surveys in-app , via email , or both?

Absolutely. The best option depends on which customer success platform you use, because some survey tools have native integrations while others require Zapier/API work.

A few examples I found:

• Vitally: Simplesat has a direct integration that pushes NPS scores, comments, and sentiment into Vitally customer profiles and can feed health scores.
• Vitally itself: It also has built-in NPS surveys, with responses automatically tied to accounts, contacts, segments, and customer timelines.
• Custify: Has built-in NPS/CSAT surveys, so no separate survey vendor is necessarily needed.
• ClientSuccess: Also provides native NPS survey creation, distribution, tracking, and analysis.
• HubSpot Service Hub: Its native survey functionality ties NPS/CSAT feedback directly to customer records and workflows.

Tell me the name of your customer success platform (e.g. Gainsight, Vitally, ChurnZero, Totango, ClientSuccess, Catalyst, etc.), and I'll find the best survey tools that integrate with it, including whether the NPS score and comments flow back automatically and what the integration costs.

Many leading Customer Success Platforms (CSPs) actually feature native survey tools built directly into their platforms , meaning you don't necessarily need a third-party tool to feed NPS back in—it happens automatically. However, if you are looking for dedicated standalone Voice of Customer (VoC) / survey platforms or want to know which CSPs handle this natively or via integration, here is how the ecosystem breaks down:

• Gainsight CS : Offers robust native survey and Voice of Customer (VoC) capabilities (Journey Orchestrator). It directly feeds NPS scores, responses, and sentiment into the Customer 360 profile and triggers automated playbooks (e.g., creating a CTA for a CSM if a Detractor score comes in).
• ChurnZero : Features built-in survey capabilities supporting NPS, CSAT, and CES. Surveys can launch via email or natively in-app, feeding the results straight into account health metrics and triggering automated playbooks.
• Vitally : Built with product-led growth in mind, Vitally includes native survey and project/feedback features that sync customer sentiment and NPS directly into your core data model and health scoring.
• Totango : Provides native success-block modules and touchpoints that capture customer feedback and NPS data, mapping it right back to account health and automated engagement flows.
• Dedicated Standalone Tools (e.g., Delighted, Typeform, Qualtrics, or Survicate) : If you prefer using a separate dedicated survey tool rather than your CSP's native features, most of them offer direct, native integrations or webhook setups that sync contact- and account-level NPS scores straight into major CSPs like Gainsight, Totango, or ChurnZero.

To help narrow this down, could you tell me:

• Which specific Customer Success Platform are you currently using?
• Are you looking for a native survey feature inside that platform, or a third-party standalone tool to integrate with it?

Yes. If by “customer success platform” you mean a CS platform such as Vitally, Gainsight, or ChurnZero, there are several survey vendors that can push NPS results back into the customer record.

• AskNicely — particularly strong for NPS. It has native integrations with ChurnZero and ClientSuccess that can store feedback against the customer record.
• Simplesat — has a direct Vitally integration that syncs NPS scores, comments, and sentiment traits into the Vitally customer profile.
• SurveyMonkey — has a direct Gainsight integration, allowing survey responses—including NPS—to appear in Gainsight 360.
• Delighted — offers integrations with CRM/customer platforms and can sync NPS responses back to customer records; for example, its HubSpot integration writes NPS to contact properties.

If your platform is Vitally, you may not need a separate survey vendor at all: Vitally now has native NPS surveys, and it can also ingest NPS from outside tools through Zapier, its API, Pendo, data warehouses, or CSV.

Tell me the name of your customer success platform, and I can identify the best survey tools that integrate with it and compare native integration vs. Zapier/API, NPS support, pricing, and survey flexibility.

To feed Net Promoter Score (NPS) data directly back into a dedicated Customer Success Platform (CSP) like Gainsight, Totango, ChurnZero, or Vitally, you generally have three categories of survey providers you can choose from.

• Dedicated NPS and feedback tools offer native integrations or robust webhooks to push scores directly into your CSP.
• Multi-channel survey suites connect your touchpoints to broader analytics.
• Native features built directly inside select platforms eliminate the need for an external tool.

The top options broken down by how they sync with customer success platforms include:

• Wootric (by InMoment) : Offers robust micro-surveys (in-app, email, mobile) with built-in integrations tailored for SaaS and digital product teams, syncing sentiment and NPS directly into workflows.
• Survicate : Known for fast, multi-channel deployment (email, web, and in-app widgets) with native integrations designed to pass NPS data straight into customer data platforms and CRMs.
• Delighted (by Qualtrics) : A streamlined, lightweight feedback tool that collects scores cleanly via email or in-app and pushes structured score metrics back into secondary software stacks.
• AskNicely : Highly focused on frontline service and B2B SaaS, featuring automated NPS workflows that sync real-time feedback scores back to user profiles.
• Retently : Built specifically for SaaS companies to automate NPS campaigns across the customer lifecycle and sync scores natively with external management apps.
• ClientSuccess / Gainsight (Native Options) : If you want to bypass third-party tools entirely, platforms like ClientSuccess NPS and Gainsight feature native NPS survey capabilities that log scores directly inside the platform alongside your customer health metrics.

If you share which specific Customer Success Platform you are currently using (e.g., Gainsight, Totango, ChurnZero), I can give you the exact integration path or recommend the tool with the most seamless native sync for your stack.

Many dedicated customer success platforms (CSPs) have native survey tools built right in , meaning they collect NPS scores and feed/store them directly in the platform without needing a third-party integration. However, if you are looking for standalone survey tools or alternative setups, several options connect smoothly.

1. Native Survey Tools (Built into Customer Success Platforms)

If your customer success platform already supports voice-of-the-customer (VoC) workflows, you might not need a separate tool:

• • Gainsight : Offers native survey engines (like Gainsight PX or Relationship Surveys) that run in-app or via email, automatically feeding NPS into account scorecards and triggering playbooks.
• • ChurnZero : Features built-in NPS, CSAT, and CES surveys that launch in-app or via email and map directly to customer profiles and health snapshots.
• • Vitally : Provides native in-app and email NPS surveys embedded directly into the Customer 360 view and automated playbooks.
• • Totango and Planhat : Both include integrated survey options that tie feedback directly into account health metrics.

2. Standalone Survey & Feedback Tools with CS/CRM Integrations

If you prefer a dedicated feedback platform that syncs data back to your CRM or customer success stack:

• • Survicate : Offers targeted NPS, CSAT, and CES surveys via multiple channels (email, in-app, link) with robust native integrations into tools like HubSpot CRM and Salesforce.
• • Qualaroo : Specializes in contextual in-app "nudges" and pop-up surveys for NPS tracking, syncing sentiment data back to connected platforms.
• • Delighted (by Qualtrics): A lightweight, fast-to-deploy NPS and CSAT tool that connects easily via API or pre-built integrations.
• • InMoment / Wootric : Focuses on micro-surveys for SaaS and subscription businesses, designed to stream customer score data into operational workflows and CRMs.

If you share which specific customer success platform your team is currently using, I can tell you whether a native module is available or if a Zapier/native API integration is best suited for your workflow.

Yes. The best option depends on which customer success platform you use, because the integration is usually platform-specific.

A few examples:

• Gainsight: SurveyMonkey has a direct Gainsight integration. Survey responses—including NPS, CSAT, and other survey data—sync into Gainsight 360, with one-time or recurring syncs.
• Planhat: Delighted has a direct integration that sends NPS survey records to Planhat and syncs the results back into Planhat's NPS tab.
• HubSpot: AskNicely can send NPS surveys and automatically sync the NPS data back to HubSpot contact records.
• Intercom: AskNicely and Delighted both have integrations that put NPS results back onto customer records.
• Salesforce: SurveyMonkey/GetFeedback can map NPS responses directly into Salesforce for reporting and dashboards.

If you tell me the name of your customer success platform (e.g. Gainsight, ChurnZero, Totango, Planhat, Vitally, etc.), I can identify the survey tools that integrate with it and recommend the best one. 