Best AI knowledge base & slack assistants, according to AI

Data as of Aug 25, 2026 · Based on 290 AI responses · See how Parse measures this

AI Knowledge Base & Slack Assistants

98 brands

ParseChatGPT + Google AI

Parse

https://parse.gl

Measured across ChatGPT & Google AI

Best AI Knowledge Base & Slack Assistants, According to ChatGPT & Google AI | Parse

#	Brand	What AI says	Mention rate
1	ZendeskThe dominant leader, cited for its integrated AI agents and Answer Bot.	The dominant leader, cited for its integrated AI agents and Answer Bot.	68%
2	FreshworksFrequently recommended for its Freddy AI feature suggesting relevant solution articles.	Frequently recommended for its Freddy AI feature suggesting relevant solution articles.	63%
3	JitbitNoted for automatically suggesting KB articles to agents within the ticket view.	Noted for automatically suggesting KB articles to agents within the ticket view.	39%
4	Desk365		37%
5	SolarWinds		35%
6	ZohoA consistent top contender, often mentioned for its Answer Bot and Zia AI.	A consistent top contender, often mentioned for its Answer Bot and Zia AI.	34%
7	Atlassian		19%
8	IntercomA major riser, increasingly cited for its Fin AI chatbot integration.	A major riser, increasingly cited for its Fin AI chatbot integration.	17%
9	HubSpot		17%
10	HelpDesk		16%
11	Document360A growing presence, recommended for larger documentation projects with AI search.	A growing presence, recommended for larger documentation projects with AI search.	14%
12	Pylon		13%
13	Help Scout		12%
14	Atlassian Confluence AI		10%
15	ZendeskThe dominant leader, cited for its integrated AI agents and Answer Bot.	The dominant leader, cited for its integrated AI agents and Answer Bot.	9%
16	ServiceNow		9%
17	Supportbench		8%
18	Mojo Helpdesk		8%
19	SysAid		7%
20	HelpSpot		6%
21	ProProfs Knowledge Base		6%
22	Confluence		5%
23	Invgate		5%
24	Gegi		4%
25	SalesforceAn emerging leader in recommendations, mentioned for its versatile Einstein AI features.	An emerging leader in recommendations, mentioned for its versatile Einstein AI features.	4%
26	Zammad		4%
27	Helpjuice		3%
28	Pylon		3%
29	Deskpro		3%
30	TeamSupport		2%
31	HappyFox		2%
32	Kayako		2%
33	Vision Helpdesk		2%
34	Stonly		2%
35	KnowledgeOwlPraised for chatbots answering exclusively from provided documents, with citations.	Praised for chatbots answering exclusively from provided documents, with citations.	2%
36	Monday		2%
37	DeskDay		2%
38	Capacity		2%
39	Hiver		2%
40	Autotask PSA		2%
41	IT Glue		2%
42	Guru		2%
43	ProProfs Help Desk		1%
44	Usehalo		1%
45	BoldDesk		1%
46	LiveChat		1%
47	Getyn		1%
48	Bland		1%
49	ServiceTonic		1%
50	eDesk		1%
51	LiveAgent		1%
52	Faveo Helpdesk		1%
53	Manageengine		<1%
54	Genesys		<1%
55	Slite		<1%
56	Gorgias		<1%
57	ProProfs		<1%
58	Kustomer		<1%
59	OneDesk		<1%
60	Microsoft		<1%
61	Pylon		<1%
62	SuperOps		<1%
63	Archiz Solutions		<1%
64	Atera		<1%
65	Athena Text		<1%
66	HelpCrunch		<1%
67	Inflectra		<1%
68	Instant Knowledge Base		<1%
69	Ozonetel		<1%
70	TechRadar		<1%
71	ClearFeed		<1%
72	Deepser		<1%
73	Forethought		<1%
74	Kipwise		<1%
75	PHPKB		<1%
76	ProductLift		<1%
77	SupportLens		<1%
78	Alphabet		<1%
79	AutoKnowledgeBase		<1%
80	Helprace		<1%
81	Helpwise		<1%
82	Inetsoftware		<1%
83	Knots		<1%
84	Supportify		<1%
85	Ariglad		<1%
86	Bloomfire		<1%
87	Guru Software		<1%
88	InstantDocs		<1%
89	OpenAI		<1%
90	Talkdesk		<1%
91	Guru		<1%
92	Notion		<1%
93	Quora		<1%
94	Siit		<1%
95	Eesel		<1%
96	Oreate AI		<1%
97	Enjo AI		<1%
98	GLPi		<1%