I need a ticketing system that includes asset management and does not cost extra for that module.

Yes. If your key requirement is “ticketing + asset management included, with no separate asset-management module fee,” there are a few strong options.

Best fits

• GLPI — my top pick for value. GLPI combines help desk/ticketing, inventory, asset management, CMDB, and related IT-management functions in one platform. Its cloud offering currently includes unlimited assets at €19/user/month, with no separate asset-module charge.
• HaloITSM — best commercial all-inclusive option. Its pricing is positioned as all-inclusive, with Asset Management and Auto-Asset Discovery included, rather than being separate modules.
• Jira Service Management — possible, but I'd put it behind the two above. Atlassian bundles Assets with JSM, but its cloud model has consumption limits: customers get 50,000 Assets objects free and can incur additional charges above that.

One I'd rule out for your requirement

Freshservice isn't a clean fit if you're specifically trying to avoid an asset-management add-on/capacity charge. Its current plans include an ITAM Growth allocation, but additional Asset Units or upgraded ITAM functionality can cost extra.

My shortlist would therefore be: GLPI → HaloITSM → Jira Service Management.

If you tell me how many technicians/users you have and roughly how many assets (e.g. 5 techs / 500 PCs), I can compare the actual 2026 cost and features of these three and identify the cheapest option.

Here are top web results for exploring this topic:

InvGate·https://blog.invgate.com Free Ticketing System : 22 Options For Support Teams And How to ...Types of free ticketing systems. Free ticketing systems don't all work the same way. Some give you full access to the software with no licensing costs, while others limit features, users, or support u Reddit·https://www.reddit.com Looking for Internal IT Ticketing + Asset Management System (150 ...It's a bit pricey but the GUI is good and works well at the k-12 level. Can create a grip of rules depending on what your needs are and fits most of what you are looking for. It is SAAS so that's a pl Spiceworks Community·https://community.spiceworks.com Which is the best free tool for asset management and ticketing ...I am looking for recommendations on a free tool that supports both asset management and a ticketing system. Our requirement is mainly for: Tracking IT assets (laptops, desktops, printers, networking d The CX Lead·https://thecxlead.com 10 Best Free Ticketing Systems Reviewed in 2026 - The CX Lead ... EngageBay; monday service; Raiseaticket; SysAid; Spiceworks. Selection Criteria; Features; Benefits; Pricing. Free ticketing systems help support and CX teams manage customer inquiries, track issu DeskDay·https://deskday.com 15 Best Free Ticketing Systems in 2026 - DeskDay There is one important thing that free tier comparisons consistently underrepresent: the cost of switching. Choosing a ticketing system is not a reversible decision in the way that, say, choosing a pr Jitbit·https://www.jitbit.com Helpdesk Software with Asset Management - Jitbit Helpdesk Software with Asset Management. HelpDesk. Helpdesk Software with Asset Management. When a laptop dies, a printer jams, or a software license expires, your support team needs more than a ticke www.keeping.com·https://www.keeping.com/content/simple-ticketing-system/9 Best Simple Ticketing Systems According to Reddit in 2025 ...What is the best simple open source ticketing solution? osTicket is the best simple open source ticketing system. It's a free, self-hosted solution offering email-to-ticket conversion and basic workfl Motadata·https://www.motadata.com Best IT Ticketing Systems: 10 Tools Ranked by Use Case | Motadata One subscription covers service desk, asset management, and patching, with modular licensing if you want less. AI features are included, not a per-agent add-on. Deploys on-premises, in private cloud, PCMag·https://www.pcmag.com The Best IT Help Desk Software We've Tested for 2026 - PCMag How Does IT Help Desk Software Differ From Customer Service Software? IT help desk software allows your support team to service internal employees, whereas customer service software helps them resolve Apps365·https://www.apps365.com Top Affordable Ticketing Systems for Small Businesses (2025)Overview: Helpdesk 365 is an intuitive and affordable ticketing system designed specifically for small businesses that need to manage customer support requests efficiently. It integrates seamlessly wi

If you want a ticketing system with built-in asset management where the asset module isn't locked behind an expensive enterprise paywall, your best options depend on whether you want a completely free open-source tool (self-hosted) or a freemium/budget commercial tool (cloud-hosted).

Commercial helpdesks like Zendesk or Freshdesk charge heavily per agent or force upgrades to high tiers just to link an asset to a ticket. The following platforms include both capabilities natively without extra module fees:

• GLPI
  • What it is: A robust, open-source IT Service Management (ITSM) and asset tracking platform.
  • The Asset & Ticket Integration: Fully native. You can track hardware, software licenses, data centers, and network topology, and tie incidents and requests directly to specific configuration items or assets.
  • Cost: $0 for the software (GPL license), though you provide the hosting infrastructure and maintenance.
• ManageEngine ServiceDesk Plus (Free Edition)
  • What it is: A well-known enterprise ITSM tool that offers a permanent free tier.
  • The Asset & Ticket Integration: The free tier supports up to 5 technicians and 500 assets , giving you fully functional incident management and asset tracking without paying for a license.
  • Cost: Free up to that specific cap; available as self-hosted or cloud.
• ITFlow
  • What it is: An open-source PSA (Professional Services Automation) and ticketing platform designed heavily around small-to-medium IT teams and MSPs.
  • The Asset & Ticket Integration: Features solid built-in client/asset tracking, documentation, and billing integrated straight into an email-ready ticketing workflow.
  • Cost: Free and open-source (self-hosted).
• The "Best-of-Breed" Free Hybrid (Snipe-IT + osTicket or FreeScout)
  • What it is: If an all-in-one ITSM feels too heavy, many organizations pair Snipe-IT (the gold standard for free, open-source asset management) with a lightweight open-source ticketing system like osTicket or FreeScout.
  • The Asset & Ticket Integration: Connected via API or manual referencing. It requires managing two systems, but both are completely free if self-hosted.
  • Cost: Free software; requires your own server hosting.

To help narrow this down, please let me know:

• Do you prefer a cloud-hosted (SaaS) solution or do you have the capacity to self-host on-premise or a VPS?
• Roughly how many agents/technicians and how many assets do you need to support?

Yes. If your requirement is ticketing + asset management without buying asset management as a separate module, there are several good options. I’d shortlist these:

My top 3

1. SysAid — best "everything included" option
Its current Professional plan explicitly includes request, incident, change and problem management plus all-in-one asset management, including asset monitoring/CMDB, inventory, network discovery and license management.

2. SolarWinds Web Help Desk — best if you want simple and predictable
It is specifically sold as help desk ticketing + asset management, with automated asset discovery, ticket/asset linking, lifecycle tracking and software-license management included in the subscription.

3. Jira Service Management — best modern/cloud option
Assets is part of the Service Collection rather than a separately purchased module. Current plans include Assets, although there are usage limits and paid "Extra objects" once you exceed the included allowance.

One important distinction: "included" doesn't necessarily mean unlimited. For example, Jira includes 50,000 Assets objects on applicable plans, after which consumption-based charges can apply.

If you tell me roughly how many technicians/users and how many assets you have (e.g. 5 IT staff, 500 laptops/servers), I can narrow this to the 3 cheapest options and compare their actual 2026 pricing.

If you refuse to pay extra (or pay at all) for an asset management module bundled into a helpdesk, commercial SaaS providers like Zendesk, Freshservice, or Jira Service Management will quickly disappoint—as they usually gate asset tracking or CMDB features behind expensive upper-tier plans.

To get both capabilities natively without hidden module fees, you generally have to look at open-source/self-hosted software or specific niche free tiers.

Top Recommendations

• GLPI (GLPI Project)
  • What it is: A full-featured, open-source ITSM and asset management platform.
  • Asset Management: Excellent. It handles hardware/software inventory, network discovery, licenses, and financial/budget tracking.
  • Ticketing: Fully integrated service desk with SLAs, change management, and a user portal.
  • Cost: Completely free if you self-host it.
• ManageEngine ServiceDesk Plus (Free Edition) (ManageEngine ServiceDesk)
  • What it is: A robust, commercial on-premises tool that offers a permanent free tier.
  • Asset Management: Included in the free tier for up to 500 assets.
  • Ticketing: Supports incident management, knowledge base, and SLAs for up to 5 technicians.
  • Cost: Free forever within those hard caps (5 techs / 500 assets).
• Spiceworks Cloud Help Desk / Inventory (Spiceworks)
  • What it is: A long-time IT favorite funded by IT-centric advertising/community.
  • Asset Management & Ticketing: Combines simple cloud or on-premises ticketing with device tracking, network scanning, and monitoring completely free of charge.
  • Cost: 100% free, though it relies on ad-supported interfaces or cloud data sharing.
• The API Integration Route: Snipe-IT + Zammad
  • What it is: Pairing the best open-source asset tracker (Snipe-IT ) with a clean, fast open-source ticketing system (Zammad).
  • Asset Management: Snipe-IT is dedicated entirely to stellar asset/license tracking.
  • Ticketing: Zammad handles modern omnichannel support.
  • Cost: Both are free if self-hosted, and they link together nicely via API.

To help narrow down the ideal choice, do you prefer a self-hosted (on-premise/Docker) solution or a cloud-hosted (SaaS) option, and roughly how many agents and assets do you need to manage?

If you want ticketing + asset management with no separate asset-management module fee, look for platforms where ITAM (IT Asset Management) is included in the base plan. Good candidates:

A few things I’d verify before choosing:

• Asset discovery: Can it automatically find devices, or is it manual inventory only?
• Ticket-to-asset relationship: Can a ticket show the user’s device history immediately?
• Lifecycle tracking: Warranty, purchase date, depreciation, disposal, ownership.
• Licensing model: Some tools include asset management but charge more per technician or agent.
• Cloud vs. self-hosted: This can be a major cost and security factor.

For a typical IT department:

• Small/mid-size business: SolarWinds Web Help Desk or Jitbit are worth evaluating.
• Growing IT service desk with ITIL needs: Vivantio or TOPdesk are stronger fits.
• Teams wanting a simpler all-in-one helpdesk: DeskHarmony is another option.

If you tell me your approximate number of technicians, number of assets, cloud vs. on-prem preference, and budget, I can narrow this to the best few choices.

Most commercial cloud helpdesks (like Freshservice, Zendesk, or Jira Service Management) either charge extra for asset management modules or lock asset tracking behind expensive upper-tier plans.

To get ticketing and asset management without paying extra for the asset module, you generally have to look at open-source/self-hosted platforms or specific vendor freemium editions.

The best options that include both features natively at no extra cost include:

• • What it is: A fully open-source, robust IT Service Management (ITSM) and IT Asset Management (ITAM) platform.
  • Cost: $0 if self-hosted (community edition).
  • Asset Management Features: Full hardware/software inventory, license tracking, network discovery/SNMP, and a built-in CMDB.
  • Ticketing Features: Full helpdesk incident/problem tracking, SLAs, and user portals.
  • The Catch: You have to host, update, and manage the server infrastructure yourself.
• • What it is: A polished, enterprise-grade, ITIL-ready service desk.
  • Cost: Free for up to 5 technicians and 500 assets.
  • Asset Management Features: Integrated tracking for hardware, software, and license compliance within that 500-asset cap.
  • Ticketing Features: Incident management, request catalogs, and knowledge base.
  • The Catch: Hard cap at 5 technicians and 500 assets; if you scale past that, you must move to paid tiers.
• • What it is: A streamlined, highly-rated helpdesk available as both cloud-hosted and self-hosted.
  • Cost: Paid per technician license, but the asset management module is included out-of-the-box in standard plans rather than being a costly add-on.
  • Asset Management Features: Track hardware and software, assign assets directly to users or specific support tickets.
  • The Catch: Not completely free like GLPI, but saves you from the "module add-on fee trap" common in other enterprise apps.

To help narrow down the best fit, tell me:

• Do you prefer a cloud-hosted SaaS tool or an on-premise/self-hosted server you manage yourself?
• Roughly how many technicians/agents and how many assets do you need to support?

Yes. If your key requirement is “ticketing + asset management, with asset management included rather than a separate paid module,” I’d shortlist these:

1. Jira Service Management — my first choice

Atlassian's Jira Service Management is particularly interesting for your requirement. Atlassian currently includes Assets in its paid Service Collection Standard, Premium, and Enterprise plans rather than requiring a separate Assets module.

You can use Assets to track computers, monitors, phones, software, servers, licenses, etc., and associate those assets directly with tickets.

The important catch is usage limits: Premium includes 50,000 Assets objects and Enterprise includes 500,000. Additional objects can incur an add-on charge.

2. GLPI — if minimizing licensing cost is the priority

GLPI is another strong candidate. It's an open-source ITSM platform that combines help desk/ticketing, inventory, asset management, CMDB, contracts, and related functions. Self-hosting can eliminate software licensing costs, although you'll still have hosting/administration costs.

Community feedback also frequently points to GLPI when the requirement is specifically ticketing + asset management without buying another product/module.

What I'd choose

If you want cloud/SaaS and ease of use: Jira Service Management.

If you want the lowest possible licensing cost and don't mind managing the server: GLPI.

If you tell me how many employees/users, how many IT agents, cloud vs. self-hosted, and your approximate budget, I can narrow this down to 3 systems and compare their actual current pricing, asset limits, ticketing features, discovery/inventory, and licensing model.

If you want ticketing + asset management without paying an extra ITAM module fee, look for platforms where asset tracking is included in the core product. Good options:

My shortlist by scenario:

• Lowest cost / no module fees: GLPI or OpernixIT
• Small business, simple deployment: Rocket
• Commercial support with built-in asset tracking: SolarWinds Web Help Desk or Track-It!
• Already invested in Microsoft 365: CentraDesk

A few popular systems do charge separately for advanced asset management, so be careful when comparing products. For example, some ITSM vendors advertise “asset management” but reserve deeper inventory/CMDB features for higher tiers or add-ons.

If you tell me your number of users/assets, cloud vs self-hosted preference, and budget, I can narrow this to 2–3 best fits.

To get a ticketing system that includes built-in asset management without paying extra module fees , you generally have two paths: robust free open-source / self-hosted platforms (where the entire feature set is native) or specific vendor models that don’t gate asset tracking behind expensive enterprise tiers.

The top options that bundle both functions at no additional cost include:

• GLPI : A powerhouse open-source ITSM and IT asset management tool. If you self-host it, it is completely free with no artificial limits. It natively ties tickets directly to hardware, software, licenses, contracts, and network inventory without charging for modules. You can check out the project details on the GLPI Project Site or inspect the source on GLPI GitHub.
• Spiceworks Cloud Help Desk : A fully free (ad-supported) cloud-based help desk built specifically for internal IT and small business teams. It includes core ticketing alongside inventory and device asset tracking out-of-the-box. You can sign up and evaluate it directly on the Spiceworks Help Desk Portal.
• Snipe-IT + Open Source Ticketing (e.g., osTicket) : While technically two separate applications, many budget-conscious admins pair Snipe-IT (the gold standard for free, open-source asset management) with a free ticketing system like osTicket . They are often integrated via API or LDAP so that tickets can reference specific hardware inventory at zero cost.
• ManageEngine ServiceDesk Plus (Free Edition) : ManageEngine offers a functional free tier of their on-premises service desk that supports up to a limited number of technicians and includes fundamental incident tracking and asset inventory control. Details can be reviewed via ManageEngine ServiceDesk Plus Free Edition.

To help narrow down the best fit, could you let me know:

• Do you prefer a cloud-hosted (SaaS) option or are you equipped to self-host on-premise?
• How many agents/technicians will need access to the system?