We need to manage our online reviews better. What's a good reputation management software to track reviews across multiple sites?

Yes. If your main problem is tracking and responding to reviews across multiple sites, I’d shortlist these:

• birdeye.com — Best overall for multi-location businesses. It centralizes reviews from 200+ review sites, provides sentiment/reputation reporting, competitor tracking, review requests, and AI-assisted responses. It’s particularly strong if you have multiple locations or a high review volume.
• reputation.com — Best for customer-experience analytics. A good fit if you want to go beyond responding to reviews and analyze sentiment, surveys, and location-level customer feedback.
• podium.com — Best for small/midsize service businesses. Particularly good if you want review requests and customer conversations to happen primarily through text messaging.
• gatherup.com — Good value option. Focuses on review generation, monitoring, surveys, and feedback analytics without being as enterprise-heavy.
• reviewtrackers.com — Good if analytics are the priority. It emphasizes aggregating reviews, reporting, sentiment/feedback insights, and competitor benchmarking.

My recommendation

If you said “We have reviews scattered across Google, Yelp, Facebook, industry sites, etc., and want one place to monitor everything and make sure nothing gets missed,” I'd start with Birdeye. Its breadth of review-site coverage and centralized response workflow make it the strongest fit for that specific job.

If you're a single-location or smaller business, though, Birdeye can be more platform than you need; Podium or GatherUp may be more economical.

If you tell me how many locations you have, roughly how many reviews/month, and which sites matter most (Google/Yelp/Facebook/Tripadvisor/etc.), I can narrow this to the best 2–3 options and compare pricing/features.

Birdeye is one of the best and most popular reputation management platforms for tracking, requesting, and responding to reviews across multiple sites like Google, Yelp, and Facebook.

Top Choices for Multi-Site Review Tracking

• Birdeye : Offers a powerful all-in-one inbox to manage reviews from 150+ sites, plus text-based review collection and AI-generated response suggestions.
• BrightLocal : Focuses heavily on local marketing performance, making it great if you want to tie your review growth directly to local search engine optimization (SEO) gains.
• NiceJob : Known for its simple, high-converting automation that chases customers for feedback via text and email without heavy manual work.
• Synup : Excels at combining directory listing management with review tracking so your business info stays accurate everywhere while reviews stream in.

If you'd like, tell me:

• What is your business type (local storefront, multi-location, agency)?
• About how many locations or reviews do you manage monthly?

I can narrow down the best platform for your specific budget and workflow.

When tracking and managing reviews across multiple sites (like Google, Yelp, Facebook, and TripAdvisor), the "best" software depends heavily on your business size and whether you are managing a single storefront or multiple locations.

Top-rated reputation management platforms excel at multi-site review tracking:

• Birdeye is widely considered an industry leader for scaling review management. It aggregates feedback from a massive array of review channels into one dashboard, making it ideal if you need robust AI-driven response tools, automated review generation campaigns, and multi-location oversight. You can explore their ecosystem directly on the Birdeye Online Reputation Management Tools overview.
• Reputation (formerly Reputation.com) specializes in enterprise-level and multi-location tracking. It merges review data from across the web with a centralized "Reputation Score" to give leadership a single metric of overall brand health. Details on their feature set are available via the G2 Review Management Software category rankings.
• Yext is another powerhouse if your primary hurdle is managing local listings alongside multi-site reviews. It provides centralized monitoring across major publisher networks and helps ensure your business info and reviews stay synced at a hyper-local level. You can read more about how their tools work on the Yext White-Label Reputation Management Software guide.
• Semrush offers a comprehensive review management and local listing tool that tracks reviews across over 90 directories (including Google Business Profile, Yelp, and Facebook) and features AI-assisted response generation. Check out their feature breakdown via Semrush.
• Podium is a strong contender if you want to tie review monitoring closely with customer communication, utilizing an SMS-first inbox to request and manage multi-site reviews [3.3, 3.4]. Explore their platform capabilities on Podium.

To help narrow down the right choice, tell me:

• How many locations or storefronts are you managing?
• What are the primary review sites your customers use (e.g., Google, Yelp, industry-specific directories)?
• Are you looking to actively generate new reviews via automated SMS/email, or just track and respond to existing ones?

If your main need is tracking and responding to reviews across multiple sites and locations, I’d put Birdeye at the top of the shortlist.

Best options

• birdeye.com — Best overall for multi-location businesses. It aggregates reviews from 200+ review sites into one dashboard, supports centralized responses, review alerts, AI-assisted responses, sentiment analysis, competitor tracking, and location-level reporting. It’s particularly strong if you have many locations or want to automate review management.
• podium.com — Best if reviews + customer messaging are equally important. It combines review monitoring with texting, customer communications, automated review invitations, and an all-in-one inbox. It tends to make sense for SMBs and service businesses.
• Reputation — Worth considering for analytics-heavy teams. It emphasizes customer-experience analytics, sentiment, surveys, reviews, and location-level visibility.
• SOCi — Strong for large multi-location/local-marketing organizations. It's worth evaluating if reputation management is part of a broader local marketing stack rather than a standalone review problem. G2's 2026 roundup includes it among the leading ORM platforms.

What I'd choose

My default recommendation: Birdeye. Its biggest advantage is that it goes beyond simply collecting reviews: you get a unified review feed, response workflows, AI response assistance, sentiment/reporting, and location-by-location performance tracking.

One thing I'd check carefully before buying: which specific review sites you need supported and whether responses can be posted directly to each one. "200+ sites" sounds impressive, but the integrations and capabilities aren't necessarily identical across every site.

If you tell me how many locations you have, which review sites matter (Google/Yelp/Facebook/Tripadvisor/etc.), and roughly what you'd like to spend per month, I can narrow this to the best 2–3 choices.

To track, aggregate, and respond to reviews across multiple sites (like Google, Yelp, Facebook, and industry-specific directories), several top-rated reputation management platforms stand out depending on your business size and core needs:

Top Reputation Management Software

• Birdeye — Best all-in-one platform for multi-location businesses and local brands. It monitors over 150+ platforms, provides real-time alerts, automates review requests via text/email, and includes AI-assisted response suggestions.
• ReviewTrackers — Best for deep analytics and actionable customer experience (CX) insights. It aggregates feedback from over 100+ sources, tracks local competitors, and uses natural language processing to spot trending customer complaints or praises.
• Podium — Best for text-message-driven review generation and conversational customer interactions. It consolidates reviews and direct messages (webchat, social DMs, SMS) into a single unified inbox.
• Semrush — Best if you already use digital marketing or SEO toolkits. Its built-in review management app tracks over 90+ directories and review sites, features AI-powered response generation, and benchmarks your reputation against local competitors.
• Yext — Best if your primary hurdle is locking down and correcting business directory listings and map data alongside monitoring reviews.

User Perspectives on Multi-Site Tracking

“I'd focus on finding a platform that can automate review requests, send follow-ups, and make it easy to manage and respond to reviews from one place.”

To help narrow down the best fit, could you tell me:

• How many locations or sites are you managing?
• Do you primarily need review monitoring/responses , or do you also need automated review generation (via SMS/email)?

If your main goal is tracking and responding to reviews across multiple sites, I’d shortlist these:

My pick: Birdeye

For a business managing multiple locations or multiple review websites, I'd start with Birdeye. It gives you a centralized view of reviews, lets you filter by site/location/rating, respond from the dashboard, set alerts, and analyze rating, sentiment, response time, and review-volume trends.

One caveat: Birdeye uses custom pricing based on locations and features, so it's worth getting a quote rather than assuming the cost from third-party pricing lists.

If you tell me how many locations you have, which review sites matter (Google, Yelp, Facebook, TripAdvisor, BBB, industry-specific sites, etc.), and roughly what you'd like to spend per month, I can narrow this down to the best 2–3 options.

If you’re managing reviews across Google, Facebook, Yelp, industry-specific sites, and multiple locations, I’d shortlist these:

My pick: Birdeye

For your specific goal—“track reviews across multiple sites and manage our reputation better”—I'd start with Birdeye. It currently says it can monitor 200+ review sites from one dashboard, lets teams respond/assign reviews centrally, and provides review-volume, sentiment, response-time, and location-level reporting.

One particularly useful feature is its ability to flag new reviews and automate or assist with responses, so you aren't relying on someone remembering to check Yelp, Google, Facebook, etc. every day.

If you're a smaller business, I'd also demo Podium because its messaging-first approach may be simpler and more useful if you want to generate more reviews as well as monitor them.

If you tell me how many locations you have, which review sites matter most, and roughly how many reviews you get per month, I can narrow this down to the best 2–3 options and compare pricing, integrations, review-site coverage, and AI response features.

Tracking reviews across multiple platforms requires a solid aggregator that pulls data from Google, Yelp, Facebook, and niche directories into one place.

Top reputation management software options vary by business size and primary goal:

• Birdeye - Best all-in-one platform for multi-location businesses. It monitors over 150–200 sites, automates review requests via text/email, and features strong AI-assisted response capabilities.
• ReviewTrackers - Best for detailed tracking and competitive analysis. It tracks over 100 review sites, provides localized sentiment analysis, and alerts you instantly to new feedback.
• Podium - Best for conversational, text-first review generation. It shines by integrating review requests directly into live text-message customer interactions.
• Reputation - Best for enterprise-level scale. It offers deep customer feedback analysis, robust multi-unit governance, and an overarching "reputation score" metric.
• Semrush - Best if you already use it for marketing. Its review management tool tracks over 90 directories and pairs brand monitoring with local SEO insights.

To help narrow down the right choice, tell me:

• How many locations or business units do you manage?
• Is your primary goal monitoring/responding or actively generating new reviews?

If you need to track reviews across multiple sites (Google, Yelp, Facebook, industry-specific sites, etc.), you’ll generally want a platform that combines:

• Review aggregation (one inbox for all reviews)
• Response management (assign, approve, and reply)
• Review generation (SMS/email requests)
• Sentiment analysis (spot recurring complaints)
• Multi-location reporting (if you have multiple branches)

Some strong options:

My shortlist by situation:

• 1–10 locations / local business: Podium is often a good fit if your main goal is getting more reviews and replying quickly.
• 10+ locations, franchise, healthcare, automotive, hospitality: Birdeye or Reputation are usually better because they handle centralized oversight.
• Marketing agency managing many clients: Look for multi-account dashboards, permissions, and reporting (Birdeye, SOCi, Reputation are common contenders).
• Mostly Google reviews: You may not need a full enterprise platform; a lighter review-request and inbox tool may be enough.

Before choosing, I’d check:

1. Which review sites you actually need (Google, Yelp, TripAdvisor, Healthgrades, BBB, industry portals, app stores, etc.)
2. Number of locations/users
3. Whether you need automated review requests
4. Whether replies need approval workflows
5. Whether you need CRM/POS/helpdesk integrations

If you tell me your industry, number of locations, and which review sites matter most, I can narrow this down to 2–3 best fits.

Managing reviews across multiple sites and locations gets messy fast. To centralize monitoring, streamline responses, and automate review generation, several top-tier reputation management software platforms stand out depending on your business model:

• Birdeye is an industry leader for multi-location businesses and enterprises . It tracks reviews across 150+ platforms , features AI-powered response suggestions , and bundles review generation via SMS/email , listings management , and customer surveys.
• ReviewTrackers focuses heavily on centralized review monitoring , sentiment analysis , and competitive intelligence . It’s a streamlined choice if your primary goal is deep analytics and tracking customer feedback trends without a massive, bloated feature set.
• Podium is built around a text-first approach . It excels at consolidating customer conversations , webchat , and driving SMS-based review requests during natural customer interactions.
• Semrush (via its Local SEO / Reputation Management toolkit) is great if you already use or need SEO and digital marketing tools . It tracks reviews across over 90 directories (Google, Yelp, Facebook, TripAdvisor) and offers AI-assisted response generation.
• Yext leans heavily into listings accuracy alongside review monitoring . It is ideal if keeping location data, addresses, and maps updated across hundreds of directories is just as critical to your brand as answering reviews.

To help narrow down the best fit, could you tell me:

• How many locations or separate business profiles you are managing?
• Do you primarily need just tracking and responding , or do you also need automated review request campaigns (SMS/email)?