How does Parse measure this comparison?

Name: Freshworks vs Help Scout AI comparison
Creator: Parse

Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 10 claims collected between Feb 26, 2026 and Jul 13, 2026. It is a reading of what AI says, not a review by Parse.

Brands
Freshworks
vs Help Scout

Freshworksvs Help Scout

Freshworks vs Help Scout, according to AI

Which one AI picks, and when.

Data as of Jul 13, 2026 · Based on 10 AI claims comparing the two · See how Parse measures this

Head to head

The two are furthest apart on strength, where Help Scout leads by 16 points.

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What AI Says About Freshworks vs Help Scout | Parse

Brands
Freshworks
vs Help Scout

Freshworksvs Help Scout

Freshworks vs Help Scout, according to AI

Which one AI picks, and when.

Data as of Jul 13, 2026 · Based on 10 AI claims comparing the two · See how Parse measures this

Head to head

The two are furthest apart on strength, where Help Scout leads by 16 points.

Freshworks and Help Scout compared on the Parse Score and its three pillars
Measure	Freshworks	Help Scout
Parse Score	72

Freshworks and Help Scout compared on the Parse Score and its three pillars
Measure	Freshworks	Help Scout
Parse Score	72

Strength (widest gap)	51	67

Reach	71	75

Authority	64	68

What AI says about Freshworks

AI Customer Support Chatbots · #13

What AI says about Help Scout

Shared Inbox Helpdesk Software · #1

Compare your brand against Freshworks or Help Scout. Free check, no account.

What buyers actually ask

I need a better way to manage all our customer emails. What's the best help desk software with a simple, unified inbox?
What's the best and fastest full-stack solution to roll out a new AI-powered support automation system within the next month?
We need a simple help desk or ticketing system to manage customer support requests from email.

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Questions

How does Parse measure this comparison?: Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 10 claims collected between Feb 26, 2026 and Jul 13, 2026. It is a reading of what AI says, not a review by Parse.

Track this comparison

Weekly insights tell you how often AI recommends each brand, and which prompts and sources explain the result.

Track this comparison

I need a better way to manage all our customer emails. What's the best help desk software with a simple, unified inbox?
What's the best and fastest full-stack solution to roll out a new AI-powered support automation system within the next month?
We need a simple help desk or ticketing system to manage customer support requests from email.

FreshworksvsZendesk
FreshworksvsHubSpot
FreshworksvsServiceNow
FreshworksvsSalesforce
FreshworksvsPipedrive
Jira Service ManagementvsFreshworks

How does Parse measure this comparison?: Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 10 claims collected between Feb 26, 2026 and Jul 13, 2026. It is a reading of what AI says, not a review by Parse.